6 Best Articles on Customer Service
The most useful articles on customer service from around the web—beginners to advanced—curated by thought leaders and our community. We focus on timeless pieces and update the list whenever we discover new, must-read articles or videos—make sure to bookmark and revisit this page.
Top 5 Customer Service Articles
At a glance: these are the articles that have been most read, shared, and saved on customer service by Refind users in 2023 so far.
- Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone
- Know the Difference between Customer Service and Customer Experience
- Scaling Customer Service as Your Startup Grows
- 3 Ways AI Can Help Businesses Improve Customer Relations
- Why An Emoji Is Worth A Thousand Words In Customer Service
Short Articles
Short on time? Check out these useful short articles on customer service—all under 10 minutes.
This Lyft executive shares their secret recipe for keeping customers and drivers happy
Mary Winfield says good customer service is just like cooking. You need to start with a solid recipe and tweak to make it your own.
Why An Emoji Is Worth A Thousand Words In Customer Service
Consumers are using more than just words to express their compliments and complaints to companies. More and more, they are using emojis – just as if they were texting to a friend.
3 Ways AI Can Help Businesses Improve Customer Relations
The power of AI can lead to better sales, improved customer service and reduced churn. By embracing AI, startups are embracing a stronger, more profitable future.
Know the Difference between Customer Service and Customer Experience
Sponsor Content from Disney Institute.
Long Articles
These are some of the most-read long-form articles on customer service.
Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone
At Guru, customer success is at the center of every aspect of company-building, from product design to sales strategy. Co-founder and CEO Rick Nucci shows how a relentless dedication to outcomes gives…
Scaling Customer Service as Your Startup Grows
A stage-by-stage guide to supporting your customers.
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