Latest Stories
The public sector gets serious about customer experience
Customer experience is getting more important everywhere--including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from…
Why Washing Machines Are Learning to Play the Harp
Appliance makers believe more and better chimes, alerts, and jingles make for happier customers. Are they right?
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Reimagining Restaurants: How Next-Gen Networks Will Fuel Next-Level Customer Experiences
With next-gen networks spurring even more innovation, restaurants may be rethinking how to engage—and feed—their patrons.
Unethical Marketing Destroys Customer Experience And Brand Reputation
A study by Label Insight found that 94% of consumers are likely to be loyal to a brand that offers complete transparency.
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