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The Best Articles in Customer Experience

The most useful articles in Customer Experience from around the web—beginners to advanced—curated by thought leaders and our community. We focus on timeless pieces and update the list whenever we discover new, must-read articles or videos—make sure to bookmark and revisit this page.

On this page

Top 5 Customer Experience Articles

At a glance: these are the articles that have been most read, shared, and saved in Customer Experience by Refind users.

  1. The State of UX in 2019
  2. The new customer journey
  3. Using design thinking to create ideas that better meet customers' needs and desires
  4. Always solve your customer's core problems
  5. How To Track Customer Acquisitions:

Videos

Watch a video to get a quick overview.

What is ...?

New to Customer Experience? These articles make an excellent introduction.

How to ...?

Short Articles

Short on time? Check out these useful short articles in Customer Experience—all under 10 minutes.

Long Articles

These are some of the most-read long-form articles in Customer Experience.

Related Topics

Thought Leaders

We monitor hundreds of thought leaders, influencers, and newsletters in Customer Experience, including:

Brian Solis profile image

Brian Solis

Global Innovation @Salesforce | 8x Best-Selling Author | Keynote Speaker | Digital Anthropologist | Futurist | Other Socials @BrianSolis |

Marsha Collier profile image

Marsha Collier

Over 1 Million 📚 sold: Author: Social Media, eBay, Customer Service, #Technology Podcast 🎙️ #Android #CustServ chat #Twitter2ForDummies #NASASocial #Tech4All

MarketingProfs profile image

MarketingProfs

Head of Content at MarketingProfs, a marketing training company with a practical approach. WSJ bestselling author of 2 books. Everybody Writes 2 is out 10/18 🥳

Tomasz Tunguz profile image

Tomasz Tunguz

Venture capitalist. Student of Startups. Author of Winning with Data http://amzn.to/1UQAMSr. Author of http://tomtunguz.com

Christoph Janz 🇺🇦🎗🕊 profile image

Christoph Janz 🇺🇦🎗🕊

Early-stage SaaS VC @pointninecap. Seed investor @algolia, @athenian, @contentful, @factorialhr, @typeform, @loom, @15five, @nexhealthhq, @whereby, @zendesk.

Publications

We monitor hundreds of publications, blogs, newsletters, and news sources in Customer Experience, including:

UX Collective profile image

UX Collective

Curated stories on user experience, usability, and product design. By @fabriciot and @caioab.

Nielsen Norman Group profile image

Nielsen Norman Group

User advocates offering evidence-based user experience (UX) research, training, consulting. Jakob Nielsen, Don Norman, Tog, and colleagues.

MarketingProfs profile image

MarketingProfs

Head of Content at MarketingProfs, a marketing training company with a practical approach. WSJ bestselling author of 2 books. Everybody Writes 2 is out 10/18 🥳

Mind the Product profile image

Mind the Product

Product Management community that blogs at http://MindTheProduct.com, meets at http://ProductTank.com, and conferences at http://mtpcon.com #mtpcon

Harvard Business Review profile image

Harvard Business Review

The best ideas in business and management to help people, organizations, and economies work better.

What is Refind?

Every day Refind picks 5 links from around the web for every user, tailored to the user’s interests. Picking only a handful of links means focusing on what’s relevant and useful. We favor timeless pieces—links with long shelf-lives, articles that are still relevant one month, one year, or even ten years from now. These lists of the best resources on any topic are the result of years of careful curation.

How does Refind curate?

It’s a mix of human and algorithmic curation, following a number of steps:

  1. We monitor 10k+ sources and 1k+ thought leaders on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
  2. In addition, our users save links from around the web using our Save buttons and our extensions.
  3. Our algorithm processes 100k+ new links every day and uses external signals to find the most relevant ones, focusing on timeless pieces.
  4. Our community of active users gets 5 links every day, tailored to their interests. They provide feedback via implicit and explicit signals: open, read, listen, share, add to reading list, save to «Made me smarter», «More/less like this», etc.
  5. Our algorithm uses these internal signals to refine the selection.
  6. In addition, we have expert curators who manually curate niche topics.

The result: lists of the best and most useful articles on hundreds of topics.

How does Refind detect «timeless» pieces?

We focus on pieces with long shelf-lives—not news. We determine «timelessness» via a number of metrics, for example, the consumption pattern of links over time.

How many sources does Refind monitor?

We monitor 10k+ content sources on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.

Which sources does Refind monitor in Customer Experience?

We monitor hundreds of sources in Customer Experience, including UX Collective, Nielsen Norman Group, MarketingProfs, Mind the Product, Harvard Business Review, and many more.

Who are the thought leaders in Customer Experience?

We follow dozens of thought leaders in Customer Experience, including Brian Solis, Marsha Collier, MarketingProfs, Tomasz Tunguz, Christoph Janz 🇺🇦🎗🕊.

Missing a thought leader? Submit them here

Can I submit a link?

Indirectly, by using Refind and saving links from outside (e.g., via our extensions).

How can I report a problem?

When you’re logged-in, you can flag any link via the «More» (...) menu. You can also report problems via email to hello@refind.com

Who uses Refind?

100k+ smart people start their day with Refind. To learn something new. To get inspired. To move forward. Our apps have a 4.9/5 rating.

Is Refind free?

Yes, it’s free!

How can I sign up?

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