New this week
Mind the Product
Always solve your customer's core problems
Mind the Product
7 min read · Sep 1st · This article offers a lesson in understanding why product managers need to ask themselves "What are my customer's core problems?" Without knowing this answer there is no way they'll be able to make… · Shared by 113, including Massimiliano Aroffo, Oliver Raduner
Hootsuite 🦉
How Social Commerce Is Reshaping Customer Experience
Hootsuite 🦉
4 min read · Sep 20th · Social media has become both a megaphone and marketplace. It's a place where people can find, interact with, buy from, and follow up with brands. · Shared by 10
MIT Technology Review
Embracing CX in the metaverse
MIT Technology Review
2 min read · Sep 14th · More than just meeting customers where they are, the metaverse offers opportunities to transform customer experience. · Shared by 24, including Nicolas Babin #CES2023, Harold Sinnott #DigitalTransformation, Dr. Sally Eaves #InnoTrans2022 #GTC22
First Round
A crash course on founder-led customer success — lessons from Catalyst & InVision
First Round
Sep 22nd · Sydney Strader shares tips from Catalyst & InVision on founder-led customer success, from structuring customer conversations to making the first hire. · Shared by 37
Customer Experience Magazine
Prove the ROI of your customer experience programmes in 3 steps
Customer Experience Magazine
3 min read · Sep 20th · How to prove the ROI of customer experience programmes? In this article, the author offers 3 steps to measure the impact of your initiative. · Shared by 13, including Augie Ray
inmoment.com
Struggling to Prove the ROI of Customer Experience? You Could Be Missing These 3 Keys to Success
inmoment.com
5 min read · Sep 7th · If you are looking to unlock ROI in your experience program, you need to go beyond sending and collecting surveys. Learn more with InMoment today. · Shared by 11, including Adrian Swinscoe
Hiver
5 Priorities for an Amazing Customer Experience in 2022
Hiver
8 min read · Sep 13th · Create unforgettable experiences for your customers in 2022 by prioritizing our top five tips to achieve amazing customer experience. · Shared by 20, including Shep Hyken
Recently popular
Mind the Product
Always solve your customer's core problems
Mind the Product
7 min read · Sep 1st · This article offers a lesson in understanding why product managers need to ask themselves "What are my customer's core problems?" Without knowing this answer there is no way they'll be able to make… · Shared by 113, including Massimiliano Aroffo, Oliver Raduner
First Round
A crash course on founder-led customer success — lessons from Catalyst & InVision
First Round
Sep 22nd · Sydney Strader shares tips from Catalyst & InVision on founder-led customer success, from structuring customer conversations to making the first hire. · Shared by 37
thecxlead.com
4 Types Of Customer Data You Should Be Using
thecxlead.com
5 min read · Aug 17th · Becoming data-driven is a no brainer for modern businesses. These are the four types of customer data and how can you use them to your advantage. · Shared by 31, including Wilko S. Wolters 🇩🇪🇪🇺
Intercom
Increase engagement and conversions through social media
Intercom
6 min read · Sep 8th · We explore how to leverage social media to grow engagement in your business and discuss practical strategies with Chatdesk's Aneto Okonkwo. · Shared by 29
MIT Technology Review
Embracing CX in the metaverse
MIT Technology Review
2 min read · Sep 14th · More than just meeting customers where they are, the metaverse offers opportunities to transform customer experience. · Shared by 24, including Nicolas Babin #CES2023, Harold Sinnott #DigitalTransformation, Dr. Sally Eaves #InnoTrans2022 #GTC22
custify.com
12 Must-Read Customer Service Books
custify.com
8 min read · Sep 7th · Discover the best customer service books that every professional should read to offer a better customer experience. · Shared by 24, including Jeff Toister, Shep Hyken
Hiver
5 Priorities for an Amazing Customer Experience in 2022
Hiver
8 min read · Sep 13th · Create unforgettable experiences for your customers in 2022 by prioritizing our top five tips to achieve amazing customer experience. · Shared by 20, including Shep Hyken
blakemichellemorgan.com
The Chief People Officer Of The World's Largest Employer Links EX And CX
blakemichellemorgan.com
2 min read · Aug 23rd · Employee experience and customer experience are clearly linked—especially on a large scale at the world’s largest employer. According to Donna Morris, Chief People Officer at Walmart, if employees… · Shared by 20, including Flavio Martins, Blake Morgan
Annette Franz, CCXP
Earned Growth: Linking CX to Business Outcomes
Annette Franz, CCXP
5 min read · Aug 10th · Today I’m pleased to share a guest post from Ben Goodey, Head of Growth Marketing at CustomerGauge. The Net Promoter System evolved once again in late 2021 with the addition of Earned Growth, the… · Shared by 16, including Randy Conley
Customer Experience Magazine
From insight to action: the importance of your customer service
Customer Experience Magazine
4 min read · Aug 24th · The importance of customer service can only get more important in a crisis. Hearing customer feedback might help your company's reputation. · Shared by 15
All-time favorites
Nielsen Norman Group
UX Mapping Methods Compared: A Cheat Sheet
Nielsen Norman Group
8 min read · From 2017 · Understand similarities and differences among empathy maps, customer journey maps, experience maps, and service blueprints. · Shared by 1029, including Gabriele, Thomas Power, James Young, René Clausen Nielsen, Mark Kaigwa, Fabrice Liut 🍌🥑😌, Bjoern Negelmann, Stephanie A Kowalski, Nando 💪🇦🇺🇦🇷, Fabricio Teixeira, designshard, Katja Evertz, Nicolas Berg, Greg Meyer, AJ Ghergich, Klaus Eck, von Moerenburgh, Grégoire Japiot 🌻, Tillmann Allmer, Mara Averick
UX Collective
The State of UX in 2019
UX Collective
20+ min read · From 2017 · From the tools we'll use, to our process, to the behaviors that will change the way we design — here's a list of what to expect for User Experience (UX) Design in the next year. · Shared by 952, including femke, Fabricio Teixeira, Adham Dannaway, David Teodorescu, Moritz Meenen, dcancel.eth, designshard, Val Head, Daniel Boos, Sachin Rekhi, Stu Collett, Stef Walter, Tatiana Mac, hiten.eth, Chris Peterson, Gisele Navarro, Mike Davidson, Jacob Cass, Chris Messina, Herbert Bay
andjelicaaa.medium.com
The new customer journey
andjelicaaa.medium.com
1 min read · Jun 13th · How secondary marketplaces, rentals, and web3 transform the customer journey · Shared by 688, including Evan Kirstel the $B2B Techfluencer
abdz.
Using design thinking to create ideas that better meet customers' needs and desires
abdz.
1 min read · Jul 26th · We usually post about design inspiration and we tend to focus on the visual side of things. We also understand that design is form plus function in harmony. So for this post we'd love to share a UX… · Shared by 592, including Ines Bieler
Harvard Business Review
Know Your Customers’ “Jobs to Be Done”
Harvard Business Review
20+ min read · From 2016 · Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. · Shared by 589, including Chloe Abrasada, Gio Tiongson, Aaron Orendorff, Nir Eyal, Gabriele, Greg Meyer, Glenn Oberholzer, Pete Skomoroch, Shreyas Doshi, Jonathan Kogan, Balaji Srinivasan, designshard, Kris Fannin, Scott Monty, Mark Kaigwa, Konrad Weber, Bill Johnston, Li Jin, 𝐦𝐫𝐯𝐧 , Klaus Eck
UX Collective
The State of UX in 2017
UX Collective
~16 min read · From 2016 · Here’s our take on looking at the past, understanding the present, and anticipating some of the UX Trends in 2017. · Shared by 552, including Marc Steffen, Stephanie A Kowalski, Florian Hanke 🍎, #bottish, Fawzi A. Baba-Ali, Lluís Codina, Courtney Bolton ★, ᴄʟᴀᴜᴅɪᴏ sᴄʜᴡᴀʀᴢ, Fabricio Teixeira, Daniel Williams, Grégoire Japiot 🌻, Marko Saric, Dominik Grolimund, Daniel Boos, Vincenzo Tremonte, Nando 💪🇦🇺🇦🇷, Adrian Zumbrunnen, Will Hoag 🏔‼️, Kelly Kuhn-Wallace, Tatjana Nebel
CNBC
This 33-year-old mom makes $760,000 a year in passive income—and lives on a sailboat: 'I work just…
CNBC
4 min read · Jul 12th · In 2013, after quitting her job as a data analyst, Michelle Schroeder-Gardner started focusing on her blog full-time. Now, the 33-year-old mother makes $760,000 a year in passive income and travels… · Shared by 463
medium.com
How To Track Customer Acquisitions:
medium.com
From 2019 · Customer Lifecycle, Sales Funnel, and Content Strategy · Shared by 446, including Eleanor | The Copywriter, David Luescher, Thomas Power, hiten.eth, Martin Rajcan, Startupxplore, Pratik Dholakiya, Dominik Grolimund, Mark Kaigwa, dcancel.eth, Stephanie A Kowalski, Liza Sperling, Nando 💪🇦🇺🇦🇷, Pat Kua, Richard Hale, von Moerenburgh, designshard, Sir Lord Travis Wright, Web3 Speaker, Greg Meyer, Gio Tiongson
Harvard Business Review
The Essential Components of Digital Transformation
Harvard Business Review
5 min read · 2021-11-23 · It’s about so much more than your technology. · Shared by 392, including Sergio Caredda, Dion Hinchcliffe, Giuliano Liguori, Theodora (Theo) Lau - 劉䂀曼 🌻, Bertrand Maltaverne, Annette Franz, CCXP, James Gingerich, @Expeflow #WorkEasier #RPA, Robert Rose, Wilko S. Wolters 🇩🇪🇪🇺, Antonio Grasso, davidabrock, Oliver Raduner, Nicolas Babin #CES2023, Erik Brynjolfsson, Carla Gentry, Bob E. Hayes, Kelly Hungerford 🌻, Katja Evertz, Kate Nasser, 🟣 Antonio Vieira Santos #FutureOfWork #InnoTrans2
Take a deep dive
