Customer Experience
Discover Refind’s best articles, videos, and resources on Customer Experience. Follow along to get the most relevant new links picked for you.
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The Top 50 Customer Service Experts of the Decade (2010–2020)
~13 min read · 61 saves · May 09 · Jeremy Boudinet · If you like staying on top of the latest in customer experience, here are the top 50 customer service experts…
7 Reasons for Failure When Adopting a Customer First Strategy
2 min read · 22 saves · May 12 · By now, every CEO knows that a stronger customer focus is the answer to many of their business challenges. Why…
How AI is Transforming the Way Customer Service Teams Work in the 2020s
6 min read · 20 saves · May 12 · AI was once a concept that belonged in the realm of science fiction. There was even a major Hollywood film…
3 Questions To Guide Your “New Normal” Customer Experience Strategy
3 min read · 19 saves · May 12 · Kerry Bodine · As cities and countries around the world grapple with plans to reopen, we’re all wondering what our “new normal” will…
5 Top Customer Service Articles For the Week of May 11, 2020
2 min read · 17 saves · May 11 · The author offers some very sound advice about managing the customer experience in the midst of a crisis - COVID-19…
The importance of compassion in CX leadership
5 min read · 16 saves · May 15 · How should a customer experience leader lead their team during the lockdown? How can they help ensure their team continues…
Human Connection Is More Important Than Ever During Coronavirus
3 min read · 13 saves · May 17 · CGS surveyed more than 2,000 consumers in the U. S. and UK and found that COVID-19 is “illuminating cracks in…
10 Creative Customer Experience Ideas For Social Distancing
3 min read · 11 saves · May 25 · Can you still deliver a great customer experience from six feet away? That’s the challenge for companies in our global…
Customers Will Remember Who Was There for Them, Long After COVID-19
6 min read · 11 saves · May 12 · Source: Shutterstock Overnight, we lost our regular routines – our daily coffees, date night out, weekly shops, Fridays at the…