9 Best Articles in 2020
Nielsen Norman Group
UX Mapping Methods Compared: A Cheat Sheet
Nielsen Norman Group
7 min read · 983 saves · From 2017 · Understand similarities and differences among empathy maps, customer journey maps, experience maps, and service blueprints.
UX Collective
The State of UX in 2019
UX Collective
20+ min read · 798 saves · From 2017 · From the tools we'll use, to our process, to the behaviors that will change the way we design — here's a list of what…
UX Collective
The State of UX in 2017
UX Collective
~15 min read · 550 saves · From 2016 · Here’s our take on looking at the past, understanding the present, and anticipating some of the UX Trends in 2017.
medium.com
How To Track Customer Acquisitions:
medium.com
435 saves · From 2016 · Myk Pono · Customer Lifecycle, Sales Funnel, and Content Strategy
Fast Company
Branding is dead, CX design is king
Fast Company
5 min read · 378 saves · 2019-12-13 · The days of crafting brands without incorporating a CX design mindset are drawing to a close.
Harvard Business Review
Know Your Customers’ “Jobs to Be Done”
Harvard Business Review
20+ min read · 375 saves · From 2016 · Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.
MIT Sloan Management Review
The Magic That Makes Customer Experiences Stick
MIT Sloan Management Review
~15 min read · 367 saves · 2019-08-06 · Businesses are discovering the power of emotion to forge memorable customer experiences, inspire loyalty and influence purchasing decisions. Drawing from behavioral and quantitative research as…
UX Planet
Journey Mapping is Key to Gaining Empathy
UX Planet
10 min read · 317 saves · From 2017 · Tiffany Eaton · This article is for people who already have a basic understanding of journey mapping, but if you are totally new to the tool and…
ucdc.therectangles.com
User Centred Design Canvas — Tool Facilitating User Experience Design
ucdc.therectangles.com
5 min read · 304 saves · From 2016 · User Centered Design Canvas is an easy to use and effective tool for analysing, organising and facilitating user experience design.
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Inc.
What I Wish I Knew About Customer Service as a New Entrepreneur
Inc.
2 min read · 27 saves · Oct 12th · Customer service is your most valuable asset. Learn how to make the most of it.
hyken.com
Ritualizing the Customer Experience
hyken.com
2 min read · 26 saves · Oct 14th · Meet with your team and come up with different points in the customer journey where you want something to always happen.
hyken.com
5 Top Customer Service Articles For the Week of October 19, 2020
hyken.com
2 min read · 12 saves · Oct 19th · Working remotely is no longer exclusive to a small percentage of the employed population. It has become the norm for many companies.
