Customer Experience
Discover Refind’s best articles, videos, and resources on Customer Experience. Follow along to get the most relevant new links picked for you.
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Customer Experience Management cartoon
1 min read · 56 saves · Jul 19th · COVID-19 is drawing fresh attention to the promise of customer experience management (and all its ancillary marketing buzzwords shown in this cartoon). Yet there's…
Empathy Is the Intersection Between User, Customer and Employee Experience
10 min read · 38 saves · Jul 20th · Scott Clark · Practicing empathy brings together design thinking, user experience, customer experience and employee experience for a better journey.
Instagram and Google Launch Interactive Online Shopping Portals
1 min read · 32 saves · Jul 17th · Stephanie Mlot · Browse Instagram Shop and Shoploop and say goodbye to your savings.
Why It's Smart to Focus on Strategic Growth Instead of Going Viral
3 min read · Paywall possible · 31 saves · Jul 16th · Sure, seeing your stories and videos go viral is exciting, but it's not a long-term solution.
Customer Experience Analytics and Tracking: CX Metrics 101
3 min read · 29 saves · Jul 15th · In today’s digital-first-but-not-digital-only, customer-centric world, customer experience (CX) has quickly emerged as a critical differentiator for 9 out of 10 executives. But while many…
Would You Fight to Make Your Customers Happy?
1 min read · 28 saves · Jul 22nd · If I have a problem or a complaint, I shouldn’t have to fight—or make a “determined effort”—with the company to resolve it for me.
Council Post: Employee Experience Is The New Customer Experience: Five Ways To Boost The Employee Experience Within…
3 min read · 27 saves · Jul 13th · The quality of your organization's employee experience has a huge impact on the company's success (or lack thereof).
Another Way to Amaze Your Customers: Pay Attention
2 min read · 25 saves · Jul 15th · You can’t WOW the customer every time. However, being amazing is possible. Just focus on a predictable and consistent above-average experience.
What a Holistic Approach to Customer Experience Looks Like
3 min read · 21 saves · Jul 21st · Building an effective customer experience practice is clearly important. But doing so requires a holistic approach.
How Automation, AI And Analytics Are Driving Martech Amidst Market Challenges
4 min read · 20 saves · Jul 20th · I’ve written a lot about the importance of the marketing stack in providing personalization and automation that will improve and enhance customer experience. Here…