- The State of UX in 2019
- How To Track Customer Acquisitions:
- Why Everything Looks the Same
- Your customers hate MVPs. Make a SLC instead.
- What it takes to get paying users?
Join us as we explore Sustaining growth in a challenging economic climate. From understanding your audiences on a deeper level, to navigating data privacy challenges,…
A look into the makings of and reasoning behind customer journey maps.
8 tips from product leaders at Figma, Etsy, Google, and more.
«Customers are genuinely happy to see their feedback incorporated into a company's product roadmap. Retention increases, loyalty increases, and NPS scores generally go up.»
Customer Lifecycle, Sales Funnel, and Content Strategy
A persona is a real person, that matches you end user profile and helps teams take product and roadmap decisions when developing their business.
Customer behaviour and opinions contain a lot of data. This blog covers how analysing it the right way can unlock great insights about what customers want.
Shared by 388, including Christian P. Stobbe, 📁𝐦𝐫𝐯𝐧, Liza Sperling, Thomas Pleil, Clemens M. Schuster
A family-owned restaurant has had enough with one-star reviews.
Shared by 468, including Shepal, designshard, Vincenzo Tremonte
Refocus your customer success org on driving customer health, and you'll unlock significant—and efficient—revenue growth in your post sales org.
Do unforgettable work. This is not hyperbole. At minimum, customers must think you are superhuman. Respond instantly. Finish work quickly. Check in frequently. Proactively prevent problems. Deliver…
The underline principle of knowing customer journey from being unknown to being obsessed with the brand.
Tutorials interrupt users, don’t necessarily improve task performance, and are quickly forgotten. Contextual help signals can avoid these pitfalls but require unintrusive ways to activate.
How economic globalization, generational transition, and technology converge to flatten the consumer experience
Customer advocacy is more than just case studies. Kalina Bryant (formerly of Asana, Talkdesk and Marketo) shares tactical advice for turning customers into advocates, with tailored pointers for…
When operating in a downturn, founders have to make the most out of what they have in order to grow, including their existing customer relationships. This often means shining a spotlight on customer…
Shared by 330, including Matthias Lampe, Jansnet, Nir Eyal, Mieke, Nico Müller 🇺🇦
From the tools we'll use, to our process, to the behaviors that will change the way we design — here's a list of what to expect for User Experience (UX) Design in the next year.
«reshape the reality aroun»
Head of Global Innovation, ServiceNow | 8x Best-Selling Author | Keynote Speaker | Digital Anthropologist | Futurist | Other Socials @BrianSolis |
Over 1 Million 📚 sold: Author: Social Media, eBay, Customer Service, #Technology Pundit 🎙️ podcast #Android #CustServ #AI @NASASocial #Twitter Legacy Verified
Head of Content at MarketingProfs, a marketing training company with a practical approach. WSJ bestselling author of 2 books. Everybody Writes 2 is out 10/18 🥳
Venture capitalist at @theoryvc. Student of Startups. Author of Winning with Data http://amzn.to/1UQAMSr. Author of http://tomtunguz.com
Early-stage SaaS VC @pointninecap. Seed investor @algolia, @athenian, @contentful, @factorialhr, @typeform, @loom, @15five, @nexhealthhq, @whereby, @zendesk.
How does Refind curate?
It’s a mix of human and algorithmic curation, following a number of steps:
- We monitor 10k+ sources and 1k+ thought leaders on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
- In addition, our users save links from around the web using our Save buttons and our extensions.
- Our algorithm processes 100k+ new links every day and uses external signals to find the most relevant ones, focusing on timeless pieces.
- Our community of active users gets the most relevant links every day, tailored to their interests. They provide feedback via implicit and explicit signals: open, read, listen, share, mark as read, read later, «More/less like this», etc.
- Our algorithm uses these internal signals to refine the selection.
- In addition, we have expert curators who manually curate niche topics.
The result: lists of the best and most useful articles on hundreds of topics.
How does Refind detect «timeless» pieces?
We focus on pieces with long shelf-lives—not news. We determine «timelessness» via a number of metrics, for example, the consumption pattern of links over time.
How many sources does Refind monitor?
We monitor 10k+ content sources on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
Who are the thought leaders in Customer Experience?
We follow dozens of thought leaders in Customer Experience, including Brian Solis, Marsha Collier, MarketingProfs, Tomasz Tunguz, Christoph Janz 🇺🇦🎗🕊.
Missing a thought leader? Submit them here
Can I submit a link?
Indirectly, by using Refind and saving links from outside (e.g., via our extensions).
How can I report a problem?
When you’re logged-in, you can flag any link via the «More» (...) menu. You can also report problems via email to email@example.com
Who uses Refind?
300k+ smart people start their day with Refind. To learn something new. To get inspired. To move forward. Our apps have a 4.9/5 rating.
Is Refind free?
Yes, it’s free!
How can I sign up?
Head over to our homepage and sign up by email or with your Twitter or Google account.