- The State of UX in 2019
- The new customer journey
- Always solve your customer's core problems
- How To Track Customer Acquisitions:
- The Essential Components of Digital Transformation
A look into the makings of and reasoning behind customer journey maps.
8 tips from product leaders at Figma, Etsy, Google, and more.
«Customers are genuinely happy to see their feedback incorporated into a company's product roadmap. Retention increases, loyalty increases, and NPS scores generally go up.»
Customer Lifecycle, Sales Funnel, and Content Strategy
Customer behaviour and opinions contain a lot of data. This blog covers how analysing it the right way can unlock great insights about what customers want.
Shared by 245, including Marc Wieland, Dominik Grolimund, von Moerenburgh, Clemens M. Schuster, Jon Thompson
Conventional wisdom says that once you drive users to the core action of your app—the aha! moment, when they discover the value of the app for the fi
«UX guru Nir Eyal writes, “the self- destruct feature encourages timely responses, leading to a back-and-forth relay that keeps people hooked.”»
We’ve put together a greatest-hits compilation of our most popular Customer Success resources and product releases of 2022. Give it a spin.
This article offers a lesson in understanding why product managers need to ask themselves "What are my customer's core problems?" Without knowing this answer there is no way they'll be able to make…
How secondary marketplaces, rentals, and web3 transform the customer journey
It’s about so much more than your technology.
«What is needed is a shift in mindset, culture, and talent, including upskilling and reskilling your workforce so that they are future-ready»
To stay ahead of competitors, companies need to implement a system of privileged insights: unique and relevant information about customers that competitors don’t have access to. Based on research into…
«All these insights are rolled up, aggregated, scaled, and analyzed almost in real time and turned into designs for new garments or into improved production, logistics, and marketing practices.»
AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey of 1,004 business leaders, “The global AI agenda,” found that customer service…
How economic globalization, generational transition, and technology converge to flatten the consumer experience
Shared by 329, including Matthias Lampe, Jansnet, Nir Eyal, Mieke, Nico Müller 🇺🇦
From the tools we'll use, to our process, to the behaviors that will change the way we design — here's a list of what to expect for User Experience (UX) Design in the next year.
«reshape the reality aroun»
It is a powerful tool in the hands of firms that want to predict if customers will buy or share their contact details.
This article is for people who already have a basic understanding of journey mapping, but if you are totally new to the tool and how to…
Curated stories on user experience, usability, and product design. By @fabriciot and @caioab.
User advocates offering evidence-based user experience (UX) research, training, consulting. Jakob Nielsen, Don Norman, Tog, and colleagues.
Head of Content at MarketingProfs, a marketing training company with a practical approach. WSJ bestselling author of 2 books. Everybody Writes 2 is out 10/18 🥳
An online magazine for designers and web developers. Questions? We've got your back: @SmashingSupport, @SmashingConf. Curated by Iris, Vitaly and the team.
The best ideas in business and management to help people, organizations, and economies work better.
How does Refind curate?
It’s a mix of human and algorithmic curation, following a number of steps:
- We monitor 10k+ sources and 1k+ thought leaders on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
- In addition, our users save links from around the web using our Save buttons and our extensions.
- Our algorithm processes 100k+ new links every day and uses external signals to find the most relevant ones, focusing on timeless pieces.
- Our community of active users gets 5 links every day, tailored to their interests. They provide feedback via implicit and explicit signals: open, read, listen, share, add to reading list, save to «Made me smarter», «More/less like this», etc.
- Our algorithm uses these internal signals to refine the selection.
- In addition, we have expert curators who manually curate niche topics.
The result: lists of the best and most useful articles on hundreds of topics.
How does Refind detect «timeless» pieces?
We focus on pieces with long shelf-lives—not news. We determine «timelessness» via a number of metrics, for example, the consumption pattern of links over time.
How many sources does Refind monitor?
We monitor 10k+ content sources on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
Which sources does Refind monitor on CX?
We monitor hundreds of sources on CX, including UX Collective, Nielsen Norman Group, MarketingProfs, Smashing Magazine 🇺🇦 🏳️🌈, Harvard Business Review, and many more.
Can I submit a link?
Indirectly, by using Refind and saving links from outside (e.g., via our extensions).
How can I report a problem?
When you’re logged-in, you can flag any link via the «More» (...) menu. You can also report problems via email to firstname.lastname@example.org
Who uses Refind?
100k+ smart people start their day with Refind. To learn something new. To get inspired. To move forward. Our apps have a 4.9/5 rating.
Is Refind free?
Yes, it’s free!
How can I sign up?
Head over to our homepage and sign up by email or with your Twitter or Google account.