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Key takeaways from The Best Managers Don’t Fix, They Coach — Four Tools to Add to Your Toolkit

Anita Hossain Choudhry (The Grand, First Round) and Mindy Zhang (Dropbox, Oscar Health) draw on their experiences as executive coaches to unpack why managers fall into the “fixing” trap and make the…

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its core, empathetic listening is: Listening to understand another person's experience: What's going on for them? What are they thinking, feeling, and experiencing?
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