How We Created Our Company Values From Scratch
Here are the steps we took to create our company values at UserTesting---and how you can do the same thing at your company.
A quick guide to Stripe’s culture
Online payment processing for internet businesses. Stripe is a suite of payment APIs that powers commerce for businesses of all sizes.
Satya Nadella Rewrites Microsoft’s Code
Microsoft’s CEO has stopped infighting, restored morale, and created more than $250 billion in market value. All it took was focusing on what matters most.
What Google Learned From Its Quest to Build the Perfect Team
New research reveals surprising truths about why some work groups thrive and others falter.
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Sihui HuangFirst, on the good teams, members spoke in roughly the same proportion, a phenomenon the researchers referred to as ‘‘equality in distribution of conversationalSee more turn-taking.’’
Second, the good teams all had high ‘‘average social sensitivity’’ — a fancy way of saying they were skilled at intuiting how others felt based on their tone of voice, their expressions and other nonverbal cues.
traits like ‘‘conversational turn-taking’’ and ‘‘average social sensitivity’’ as aspects of what’s known as psychological safety - ‘‘a sense of confidence that the team will not embarrass, reject or punish someone for speaking up,’
Psychological safety and emotional conversations were related.
---- Bonding ----------------
The behaviors that create psychological safety — conversational turn-taking and empathy — are part of the same unwritten rules we often turn to, as individuals, when we need to establish a bond. And those human bonds matter as much at work as anywhere else. In fact, they sometimes matter more.
--- Work && Life ------------
No one wants to put on a ‘‘work face’’ when they get to the office. No one wants to leave part of their personality and inner life at home. But to be fully present at work, to feel ‘‘psychologically safe,’’ we must know that we can be free enough, sometimes, to share the things that scare us without fear of recriminations. We must be able to talk about what is messy or sad, to have hard conversations with colleagues who are driving us crazy. We can’t be focused just on efficiency. Rather, when we start the morning by collaborating with a team of engineers and then send emails to our marketing colleagues and then jump on a conference call, we want to know that those people really hear us. We want to know that work is more than just labor.
‘‘I think, until the off-site, I had separated things in my head into work life and life life,’’ Laurent told me. ‘‘But the thing is, my work is my life. I spend the majority of my time working. Most of my friends I know through work. If I can’t be open and honest at work, then I’m not really living, am I?’’
How Jeff Bezos Maintains Amazon’s Killer Company Culture
Amazon's stellar growth and reinvention isn't just magic, it's engrained in the company culture. We dig through Jeff Bezos's letter to shareholders and unearth concrete examples of how Bezos builds a company culture that constantly pioneers in new spaces. At the end of this
The Woman Who Created Netflix's Enviable Company Culture
How Patty McCord created what Sheryl Sandberg called "the most important document ever to come out of the Valley."
How to Build Company Culture: Our 5 Biggest Learnings
See how we built our company culture at Buffer - our three biggest successes and the two failures we've learned from.
How Asana Built The Best Company Culture In Tech
Former Google and Facebook employees made company culture a priority and created one of the best places to work.
What seven years at Airbnb taught me about building a company
In 2012, shortly after Airbnb acquired our startup, I overheard one of the co-founders (Joe Gebbia) giving guidance to a designer tasked…
Building Company Culture - My Biggest Mistakes & How to Prevent Them
Hopefully, by making this confession about our approach to company culture, I’ll save other leaders from making mistakes in building company culture.
Don’t Fuck Up the Culture — Medium
On Monday, October 21, 2013, I sent this letter to our entire team at Airbnb.
