Facebook’s $22 billion WhatsApp purchase made Brian Acton one of the richest people in America. But his idealism clashed with Mark Zuckerberg’s financial juggernaut. For the first time, Acton explains why he left.
When Nokia people looked at the first iPhone, they saw a not-great phone with some cool features that they were going to build too, being produced at a small fraction of the volumes they were selling. They shrugged. “No 3G, and just look at
A great bot can be about as useful as an average app. When it comes to rich, sophisticated, multi-layered apps, there's no competition. Today's most successful bot experiences take a hybrid approach, incorporating chat into a broader strategy that encompasses more traditional elements.
Johannes LenzLook for example into Customer Service / Customer Support. 80% of questions are frequently asked by people. Least 20% could be answered by real customerSee more service employees. So its the point: chatbots can be very usefull and productive fpr 1st level support.
Leandro ArdissoneI’m working on a company where we mostly do chatbots and many clients uses our platform to setup customer service. We automate the FAQs and knowledge See morebase using AI and then if user can’t resolve his problem we connect with a real person. So yes, that is the best use in our case.