IDEO
Using Data Science to Design Human Connection
4 min · · How we built Meaty the Meetbot, a humanoid meetball on a quest to bring people together · Shared by 9, including Chris Messina
medium.com
Video Chat Is Terrible and About to Get Much Worse
5 min · · Video chat has every appearance of being a solid win for human communication. It’s useful for companies with far-flung employees and for distant friends and family. With social media becoming ever… · Shared by 31, including @AlgoCompSynth@ravenation.club by znmeb, Chris Messina, Ryan Hoover, Thomas Power, Josh Elman
youtube.com
Intercom: The Next Chapter keynote
· The Next Chapter for Intercom is about enabling our customers to use bots to accelerate growth at every stage of the customer lifecycle. In this video Interc... · Shared by 5, including Chris Messina
uploadvr.com
Magic Leap’s Mica AI Is Like A 21st Century Rorschach Test
5 min · · Magic Leap introduced a concept called Mica and called it “her” during a section of its 3-hour keynote this week about how an artificial intelligence could operate as an assistant to humans. I feel like I met in person what Magic Leap showed in its video. · Shared by 7, including Chris Messina
eiseverywhere.com
CX SF 2018
2 min · · On October 2 and 3, 2018, customer experience leaders convened in San Francisco for Forrester’s CX SF 2018 forum. The forum host, Forrester VP and Research Director David Truog, opened (video) the… · Shared by 4, including Chris Messina
youtube.com
Answer Bot by Intercom
· Answer Bot by Intercom, the intelligent bot that automatically and instantly resolves your customers’ most common questions. · Shared by 4, including Chris Messina
Intercom
The Next Chapter
4 min · · The Next Chapter for Intercom is about enabling our customers to use bots to accelerate growth at every stage of the customer lifecycle. Learn more about our vision for the future and the products we are building for it. · Shared by 25, including Johannes Lenz, Chris Messina
newyork.advertisingweek.com
Intent is Redefining the Marketing Funnel: A New Formula for Growth > Schedule / Advertising Week
1 min · · In an intent-driven world, the opportunity for marketers to lead growth for business has never been greater. Join us for a discussion on how intent is redefining the traditional funnel, the new shapes of today's dynamic consumer journeys, and the new formula for success. · Shared by 4, including Chris Messina
CMSWire.com
Is Messaging the Final Frontier in Customer Service?
15+ min · · The biggest differentiator of messaging channels vs. other similar channels lies in its asynchronous nature. · Shared by 6, including Chris Messina
georgianpartners.com
Building Conversational AI Teams with Jason Brenier
2 min · · In this episode, you'll hear about some of the best practices leading companies are using to build successful conversational AI teams. · Shared by 4, including Chris Messina
TechCrunch
Amazon's Alexa can now act on 'hunches' about your behavior
3 min · · Amazon’s big hardware event isn’t all about hardware — although there is plenty of that, too. Amazon also talked about how it’s making its virtual assistant Alexa smarter and more intuitive about human behavior, particularly when there are lots of connected smart home devices to tap into. Amazon announced at the event Thursday a feature […] · Shared by 8, including Chris Messina
WIRED
Amazon Wants Alexa to Hear Your Whispers and Frustration
5 min · · Amazon announced new listening features for Alexa, part of a suite of upgrades to the voice assistant that will expand its ability to understand the world around it. · Shared by 16, including Chris Messina
blogs.informatica.com
Commerce Relevancy
3 min · · Commerce Relevancy – The Next Generation of Omnichannel Commerce. · Shared by 4, including Chris Messina
Village Global
What It Means - Breaker
· Does your brand converse with customers, or are you the digital version of a boring, monologuing dinner party guest? Hashtag inventor Chris Messina discusses why relationship design is key to making brand conversation work. · Shared by 4, including Chris Messina
medium.com
Want to Design User Behavior? Pass the ‘Regret Test’ First
4 min · · What are the ethical responsibilities of companies that are able to manipulate human behavior on a massive scale? It’s a question one hopes… · Shared by 7, including Chris Messina
The New York Times
Hard Lessons (Thanks, Amazon) Breathe New Life Into Retail Stores
5 min · · Sales are booming at major chains that have taken cues from their giant online rival — signs of a revival in a $3.5 trillion industry. · Shared by 65, including Chris Messina, Martin Recke, Kim Dik, 📁𝐦𝐫𝐯𝐧