The Best of Intercom
10+ most popular Intercom articles, as voted by our community.
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Intercom on Customer Development
The right way to respond to feature requests
What do you when a customer asks for a feature your product doesn't support? Here's our best practice guide on responding to feature requests in a human way
Intercom on Email Marketing
Email 101: Opens, Clicks, Conversions
These basic rules will help you write better email and maximize the chances your marketing messages will be opened, clicked, and ultimately convert.
Intercom on Growth Marketing
The marketing book for startups
There are a thousand theories, practices, techniques and growth hacks for marketing your product. But which ones matter to startups? This marketing book will show you how to build your brand and sell…
Your product is already obsolete
The minute you introduce a new product, someone is working on a cheaper, easier, or faster alternative for your customers – a fact you simply can't ignore.
Intercom on Jobs To Be Done
Intercom on Jobs-to-be-Done
Intercom on Jobs-to-be-Done helps you understand the real job customers are using your product for.
Intercom on Planning
The continuous flow of weekly planning
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan...
Intercom on Product Design
Intercom on Product: How ChatGPT changed everything
Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
RICE: Simple prioritization for product managers
Prioritization is a challenge for any product manager. How do you decide what to work on first? We created a simple scoring system to help prioritize well.
Intercom on Product Management
Make better decisions faster: The 6 stages of quick, effective decision-making
An effective, quick decision-making process is critical to increasing momentum within your team. Learn to be a better, faster decision-maker.
Intercom on Product Management book
Drawing from some of the best posts on our blog, the Intercom on Product Management book offers guidance on the tough decisions you need to make as a PM.
Intercom on Product Thinking
Applying systems thinking in product design
Tips for using system thinking to prioritize problems when designing a product's foundation before tackling the specific interactions.
Intercom on User Onboarding
Intercom on Onboarding
Intercom on Onboarding helps you convert signups into successful users.
Intercom on UX
Why 'mobile first' may already be outdated
If “mobile first” is our future, why are almost all the most successful mobile driven businesses building web apps designed for larger screens?
Browsers, not apps, are the future of mobile
Proclamations of an all-native mobile app world ignore the fact that browsers and the web are fast becoming the mobile operating system of the future.
Popular
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Intercom's product principles: Following design fundamentals to leave space for innovation
At Intercom, we focus on the problem and finding the right design to solve it. If it doesn’t exist, or if it’s not good enough, we create it.
The full stack design system
UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that...
Product Judgment: How some people can repeatedly create product success
How do you develop strong Product Judgment? Here, we dive into the only proven way – talk to lots of your customers, and ask them how they use your product.
Product engagement: the most important metric you aren’t tracking for your SaaS business
The entire SaaS business model is dependent on people using your product consistently over time. Here's how you can measure and score engagement for your product.
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