Your data is our most critical asset. We prioritize data privacy so you can focus on acquiring, engaging, and retaining your customers.
What do you when a customer asks for a feature your product doesn't support? Here's our best practice guide on responding to feature requests in a human way
These basic rules will help you write better email and maximize the chances your marketing messages will be opened, clicked, and ultimately convert.
There are a thousand theories, practices, techniques and growth hacks for marketing your product. But which ones matter to startups? This marketing book will show you how to build your brand and sell…
The minute you introduce a new product, someone is working on a cheaper, easier, or faster alternative for your customers – a fact you simply can't ignore.
Intercom on Jobs-to-be-Done helps you understand the real job customers are using your product for.
Strategy and planning are the heart of great leadership and management. Why? Because a goal without a plan...
Listen to our Co-founder Des Traynor and Director of Machine Learning Fergal Reid discuss the implications of ChatGPT on tech and customer support.
Prioritization is a challenge for any product manager. How do you decide what to work on first? We created a simple scoring system to help prioritize well.
An effective, quick decision-making process is critical to increasing momentum within your team. Learn to be a better, faster decision-maker.
Drawing from some of the best posts on our blog, the Intercom on Product Management book offers guidance on the tough decisions you need to make as a PM.
Tips for using system thinking to prioritize problems when designing a product's foundation before tackling the specific interactions.
Intercom on Onboarding helps you convert signups into successful users.
If “mobile first” is our future, why are almost all the most successful mobile driven businesses building web apps designed for larger screens?
Proclamations of an all-native mobile app world ignore the fact that browsers and the web are fast becoming the mobile operating system of the future.
UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that...
At Intercom, we focus on the problem and finding the right design to solve it. If it doesn’t exist, or if it’s not good enough, we create it.
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The entire SaaS business model is dependent on people using your product consistently over time. Here's how you can measure and score engagement for your product.
We talk a lot about "aha" moments in products, that feeling of delight when you discover the value in a new app or service. But how you can you measure them?
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