medium.com
Better UX for support ticket systems
10 min · · Solving customers’ problems with positive experiences · Shared by 5, including Philippe Surber
marc.tools
Marc's R&D Toolkit
1 min · · A place for the various tools, frameworks and processes that can be used to launch and develop digital products in a lean, rapid manner. · Shared by 16, including Marius Bleuer, Nick Babich, Philippe Surber
vdz.org
Warum Dänemark Weltmeister im eGovernment ist
1 min · · Die niederländische Metropole Amsterdam ist die erste Stadt, die das Doughnut-Modell der britischen Ökonomin Kate Raworth vom Environmental Change Institute der Universität Oxford in die Praxis… · Shared by 3, including Philippe Surber
insidegovuk.blog.gov.uk
Five things we’ve learned from researching the GOV.UK account
7 min · · The GOV.UK Account team has done a lot of user research into the value that a GOV.UK account could bring to users. Find out what questions they’ve been researching and what they’ve learned so far · Shared by 3, including Philippe Surber
insidegovuk.blog.gov.uk
The technical architecture behind a GOV.UK account
7 min · · We are working on and learning about the technical architecture behind building an account through our GOV.UK account trial on the Brexit checker. · Shared by 3, including Philippe Surber
playbook.cio.gov
Digital Services Playbook
13+ min · · We must begin digital projects by exploring and pinpointing the needs of the people who will use the service, and the ways the service will fit into their lives. Whether the users are members of the… · Shared by 61, including Mo Schuster, Mark Kaigwa, Philippe Surber, Ryan Boren, Jacob Jarnvall, Memi Beltrame, Andrea Desiato
admin.ch
Die Herausforderungen der Digitalisierung für den Staat
8 min · · Bern, 11.11.2021 - Begrüssung und Einführung an der Herbsttagung der Schweizerischen Gesellschaft für Verwaltungswissenschaften, 11. November 2021 in Bern von Bundeskanzler Walter Thurnherr AnredeDie… · Shared by 3, including Philippe Surber
medium.com
Zu gerechteren Services
7 min · · Wie digitale Verwaltungsservices inklusiver, barrierefreier und fairer werden · Shared by 3, including Philippe Surber
gov.uk
Greening government: ICT and digital services strategy 2020-2025
20+ min · · ICT and digital services are increasingly held up as a key component of any solution to the global climate crisis and associated targets and goals. These include the UK government’s commitment to net… · Shared by 14, including Marius Bleuer, Philippe Surber
accessibility.blog.gov.uk
A new accessibility strategy for the GOV.UK Design System
4 min · · A design system can be tricky to make accessible, with its many parts and users. We’ve made an accessibility strategy to help increase our chance of success. · Shared by 115, including PacielloGroup, Philippe Surber, Web Axe, Marius Bleuer, Arne Keuning, Aaron Gustafson
linkedin.com
Moving from Humans to Humanity
· This excerpt is from Chapter 22 of my new book: Design for a Better World: How to create a meaningful, sustainable, and humanity-centered future. MIT Press (expected publication, early 2023). · Shared by 9, including Philippe Surber, Don Norman