Customer Experience Articles and Podcasts
Customer Experience Innovative Ideas that proof to work. No theory No Inspiration - Facts and Results to SAP, Samsung , Oracle, VW .. - Practical Articles
Collection by Ricardo Saltz Gulko
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Customer and Employee Criticism: Your Leverage Tool for Growth
6 min · · Customer experience and Employee experience Criticism: Your Leverage Tool for Growth · Shared by 46, including Shep Hyken, Bill Quiseng, R.NFT R “Ray” Wang 王瑞光 #1A #AI, Nrupal Akolkar, Nicolas Babin, Kate Nasser
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Simplify employee and customer experiences to adapt and grow On Tech Target
6 min · · Simplify employee experience and customer experiences to adapt and grow On Tech Target Customer experience · Shared by 10, including Meghan M. Biro ⚡️, Nicolas Babin
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Employee Led Transformation
20+ min · · Employee Led Transformation - Lior Arussy on CX Human Lab with Ricardo Saltz Gulko Customer experience , Innovation , Experience Design , Strativity Podcast vlogcast · Shared by 5
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Is Your Diversity and Inclusiveness Real, or Imagined?
8 min · · Culture Experience Is Your Diversity and Inclusiveness Real, or Imagined? Customer Experience Human Experience people experience simplification · Shared by 13, including Shep Hyken
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Medtronic Puts Humans FIRST in Heroic COVID-19 Response
5 min · · Medtronic Puts Humans Experience FIRST in Heroic COVID-19 Response with their really amazing Customer Experience much above and beyond the average company · Shared by 13, including Shep Hyken, Adrian Swinscoe
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A nice conversation with Engati Engage AI Customer Transformation, Change, Simplification & Real Innovation
3 min · · Customer Experience Employee Experience Partner Experience conversation with Engati AI and chat bots Customer Transformation, Change, Simplification & Real Innovation Experience Design · Shared by 9, including Ted Rubin
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Deep Leadership: Act Boldly to Protect Customers, Employees and Partners
10 min · · Customer Experience Deep Leadership: Act boldly to protect customers employees partners · Shared by 45, including Adrian Swinscoe, Bill Quiseng, Nicolas Babin
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6 Ways to Boost Customer Experience Design Adoption & Growth
7 min · · Design Customer Experience increase Adoption and Revenue satisfaction · Shared by 9, including Shep Hyken
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The 6 CX Fundamentals of Organizational and Human Adaptiveness
7 min · · The 6 Customer Experience Fundamentals of Organizational and Human Adaptiveness Change · Shared by 10, including Dr. Marcell Vollmer 🇺🇦 #StaySafe #VivaTech, Bill Quiseng
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Retail Digital Experience Can Still Satisfy Europeans during COVID-19
8 min · · Retail Digital Experience and Employee Experience Can Still Satisfy Europeans during COVID-19 , Procurement · Shared by 10, including Shep Hyken, Nicolas Babin
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How Complexities Prevent and Improve Employee and Customer Experience
8 min · · How Complexities Improve Employee and Customer Experience CX EX innovation · Shared by 11, including Bill Quiseng
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Transforming the Digital Procurement Experience
12+ min · · CX Practical - Customer and Employee Experience - Conversations Leading Organizations to Succeed by doing and speaking with global leaders. Customer Experience Innovation · Shared by 12, including Dr. Marcell Vollmer 🇺🇦 #StaySafe #VivaTech, Nicolas Babin