medium.com
Experience Rot
5 min · · Here’s a counter-intuitive fact: Chances are all those features you’ve been adding to your design are hurting your user experience. Every… · Shared by 22, including Jay West, Marius Bleuer, Center Centre – UIE, Andreas Bossard
Harvard Business Review
6 Ways to Build a Customer-Centric Culture
6 min · · Start by hiring people who really care about the customer experience. · Shared by 58, including Tim Herbig, Marius Bleuer, Denise Lee Yohn, Antonio Vieira Santos, Joseph Michelli, Ph.D., Stefan Weber, Ron McIntyre, Bill Quiseng