hdm-stuttgart.de
Millioneninvestment f�r Stuttgarter Start-up
2 min · · Das Start-up VirtualQ aus Stuttgart hat eine siebenstellige Wachstumsfinanzierung erhalten. Es hilft dabei, Warteschleifen bei Callcentern besser zu organisieren. Seine ersten Schritte machte VirtualQ…
Stuttgarter Zeitung
VirtualQ aus Stuttgart: Ein Startup hängt sich in die Warteschleife
3 min · · Drei Stuttgarter haben das Startup VirtualQ gegründet. Mit ihrer Software wollen die Jungunternehmer das Warten am Telefonhörer bei Servicehotlines abschaffen - denn VirtualQ hängt sich für den Kunden…
bitkom.org
Digitalisierung gestalten mit dem Periodensystem der Künstlichen Intelligenz
1 min · · Periodensystem unterstützt Verständnis komplizierter Zusammenhänge Jeder kennt das "Periodensystem der Elemente" aus dem Chemieunterricht seiner Schulzeit. Uns sind viele Elemente und ihre Ei...
Data Science News
10 reasons why AI-powered, automated customer service is the future
7 min · · Key Points: By 2020, 85% of all customer interactions will be handled without a human agent Resolving customer service issues before they arise could significantly lower customer abandonment rates AI,… · Shared by 6
Forbes
The Rise of Human Agents: AI-Powered Customer Service Automation
4 min · · As chatbots, and other forms of AI-powered automation become more commonplace, companies should welcome the efficiencies they bring. Customer service management must focus on the benefits automation… · Shared by 11, including Adrian Swinscoe
TIME
This AI Software Is 'Coaching' Customer Service Workers. Soon It Could Be Bossing You Around, Too
9 min · · I'm on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer... · Shared by 18, including Arie Goldshlager, Dr. Marigo Raftopoulos, Martin Ford
TechCrunch
AI has become table stakes in sales, customer service and marketing software
2 min · · Artificial intelligence and machine learning has become essential if you are selling sales, customer service and marketing software, especially in large enterprises. The biggest vendors from Adobe to… · Shared by 19, including Jon Miller, Marsha Collier
Harvard Business Review
Kick-Ass Customer Service
16+ min · · Consumers want results—not sympathy. · Shared by 21, including ja hallo met kasper, 🚀 Perspective IX
Entrepreneur
3 Ways AI Can Help Businesses Improve Customer Relations
3 min · · The power of AI can lead to better sales, improved customer service and reduced churn. By embracing AI, startups are embracing a stronger, more profitable future. · Shared by 39, including Tony Restell, Ron McIntyre, Jonathan Kogan, Affectiva, Lilach Bullock
Forbes
How AI, Machine Learning And Other Disruptive Trends Are Defining The Future Of Customer Service
6 min · · DigitalGenius Co-Founder President Mikhail Naumov explains the vision behind his company and how both AI and machine learning are defining the future of customer service. · Shared by 28, including Michael Duergner, Nico Müller 🇺🇦