Harvard Business Review
Disruption Starts with Unhappy Customers, Not Technology
8 min · · A common misunderstanding of an important idea. · Shared by 184, including Damien de France 🌍 🕊️🇺🇦, Thomas Pleil, Gabriele, Kirk Borne, Andreas Staub, Antonio Vieira Santos, Jelan Ong, Bernhard Huessy, Esther Schindler, Michael Grupe, Fabian Künzli, Bill Johnston, Stefan Weber, Shawn Venasse, JP Nicols 🇺🇸🇺🇦