20+ min read · Mar 11th · Three years ago, the company began building "responsible AI." This is the story of how it failed.
the fraction of people who logged in to Facebook six of the previous seven days. L6/7 is just one of myriad ways in which Facebook has measured “engagement”
It found that there was indeed a correlation, and that reducing polarization would mean taking a hit on engagement.
The researcher’s team also found that users with a tendency to post or engage with melancholy content—a possible sign of depression—could easily spiral into consuming increasingly negative material that risked further worsening their mental health. The team proposed tweaking the content-ranking models for these users to stop maximizing engagement alone, so they would be shown less of the depressing stuff.
9 min read · From 2017 · In real life, in the natural course of conversation, it is not uncommon to talk about a person you may know. You meet someone and say, “I’m from Sarasota,” and they say, “Oh, I have a grandparent in Sarasota,” and they tell you where they live and their name, and you may or may not recognize them.
Sep 14th · Its own in-depth research shows a significant teen mental-health issue that Facebook plays down in public. Part 2 in a series offering an unparalleled look inside the social-media giant’s failings—and…
6 min read · Oct 4th · A trove of leaked documents, published by The Wall Street Journal, hints at a company whose best days are behind it.
It’s a crazy-sounding question, but it’s also revealing. Would a confident, thriving social media app need to “leverage playdates,” or concoct elaborate growth strategies aimed at 10-year-olds?
A good way to think about Facebook’s problems is that they come in two primary flavors: problems caused by having too many users, and problems caused by having too few of the kinds of users it wants — culture-creating, trendsetting, advertiser-coveted young Americans.
But Facebook’s research tells a clear story, and it’s not a happy one. Its younger users are flocking to Snapchat and TikTok, and its older users are posting anti-vaccine memes and arguing about politics. Some Facebook products are actively shrinking, while others are merely making their users angry or self-conscious
5 min read · Oct 4th · Internal evidence that former Facebook product manager Frances Haugen shared shows Facebook has known — but ignored — the harm it causes.
The reports revealed that the company knew its products can cause meaningful harm — including negatively impacting the mental health of teens — but it still has not made major changes to fix such problems.
On Sunday evening, a former Facebook employee who has previously revealed damning internal documents about the company came forward on 60 Minutes to reveal her identity
For years, we’ve known many of these issues — via journalists and researchers — but Facebook has been able to claim that they have an ax to grind and so we shouldn’t trust what they say. This time, the documents speak for themselves,” she told Recode.
6 min read · Sep 26th · Contrary to The Wall Street Journal’s characterization, Instagram’s research shows that on 11 of 12 well-being issues, teenage girls who said they struggled with those difficult issues also said that…
2 min read · Oct 3rd · The former employee who gathered documents that formed the foundation of The Wall Street Journal’s Facebook Files series says that her goal is to help prompt change at the social-media giant, not to…