animalz.co
Your Blog Is Not a Publication
5 min · · In a recent conversation with Intercom content director John Collins, I mentioned how much Animalz customers admire the Intercom blog. A number have even asked... · Shared by 52, including Tim Herbig, Ron Sela, Joona Tuunanen 🇫🇮, HeidiCohen - Top Global Marketer, Gio Tiongson, Jonathan Kogan, Marko Saric, Sachin Rekhi
Intercom
Understanding your "aha" moments and putting them to work
5 min · · We talk a lot about "aha" moments in products, that feeling of delight when you discover the value in a new app or service. But how you can you measure them? · Shared by 280, including Gio Tiongson, Michelle Boisson, Chris Schultz✌️ & ❤️
ferrucc.io
Everything I've learned in 10 years of Blogging
11+ min · · What I've written on the internet has reached millions of people and today I'm opening up the kimono, here's all I know about blogging. · Shared by 36, including Gio Tiongson, Ferit (at 🏠) 🌙
blog.publiccomps.com
Top 5 SaaS Metrics VCs Look At for Series A/B/C
17+ min · · The due diligence process can seem like a black box at times, especially for first-time founders. Here are the metrics that matter most. · Shared by 16, including Quim, Gio Tiongson, Christoph Janz 🇺🇦🎗🕊
davidjaxon.wordpress.com
A Founder's Notebook
20+ min · · The best I've read on building a startup, by David Jackson, Founder of Seeking Alpha. · Shared by 11, including Gio Tiongson, Tomasz Tunguz
blog.linktexting.com
Why Customer Feedback Is Your Secret Weapon To Scale Your Product
11+ min · · Customer feedback is essential to scale your product. Discover the why's, approaches, frameworks and expert opinions on how to perfect it. · Shared by 16, including Vincenzo Tremonte, Gio Tiongson, Yazeed Al Oyoun
HubSpot
Customer Feedback Strategy: The Only Guide You'll Ever Need
20+ min · · What is the best holistic strategy for gathering, sharing, and implementing customer feedback? Inside you'll find over 5,000 words of actionable tactics to implement. · Shared by 18, including Michael Musgrove, Gio Tiongson
First Round
The Case For Startups to Put CX at Their Core
17+ min · · At eero, the Customer Experience (CX) team is known as the "truth squad." Here's how its CEO and Co-founder Nick Weaver and Head of CX Dana Lindsay built and scaled an essential — but often overlooked… · Shared by 50, including Jonathan Kogan, Gio Tiongson
conversionxl.com
The Science of Increasing Customer Loyalty
18+ min · · A common misconception about conversion optimization is that your work ends when the user converts. This is a limited way of viewing things, however, and · Shared by 24, including Gio Tiongson, MrChad 🔮, Nir Eyal
Intercom
How to retain more users with value-based onboarding
4 min · · Brand new users aren’t committed to your product when they first sign up. They’re just trying it out. A great... · Shared by 22, including Kim Lawless, Gio Tiongson
OpenView
The Key to Happier Customers? Customer Success and Product Management Alignment.
5 min · · We all know about sales and marketing alignment, but what happens after? Learn about the importance of customer success and product management alignment. · Shared by 6, including Gio Tiongson
Lenny Rachitsky
What is good retention
7 min · · Although retention is widely considered to be the most important metric to get right when building (or investing in) a business, it’s also one of the least understood. Why? Because unless you’re a… · Shared by 102, including Philipp Laurim, Nando 💪🇦🇺🇦🇷, Chris Messina, Ryan Hoover, Mattia Fregola 🤔, Elizabeth Yin 💛, John Tan⚡️, Clemens, Gio Tiongson, Stefan Weber
professionalgrowthsystems.com
Leading and Lagging Indicators: Metrics that Matter
4 min · · Learn about lagging and leading indicators: how What are they? Why are they important? And how are they used to manage your organization? · Shared by 9, including Gio Tiongson
Intercom
23 SaaS Metrics for Fundraising + Optimization
10 min · · Fundraising can be a distracting period for a company. The CEO and the finance/analytics team particularly feel the weight of... · Shared by 9, including Gio Tiongson
youtube.com
How to Get Users and Grow
· Alex Schultz, VP of Growth at Facebook, shares with us how to get users, how to grow, and how to measure growth. · Shared by 34, including Herbert Bay, Dario D'Aprile 👨🔬, Gio Tiongson, Peter Yang
Backlinko
We Analyzed 912 Million Blog Posts. Here's What We Learned About Content Marketing
13+ min · · We analyzed 912 million blog posts to better understand the world of content marketing right now. Specifically, we looked at how factors like content format, word count and headlines correlate with social media shares and backlinks. With the help of our data partner BuzzSumo, we uncovered some very interesting findings. And now it’s time to … · Shared by 253, including Chloe Abrasada, Gianluca Diegoli, Marko Saric, Katja Evertz, Brian Honigman, Fanzo, Javi Cantón @javicanton@mas.to, Ste Davies, Cyrus, Tony Restell, Shawn Venasse, Connecticut SEO, Klaus Eck, Rand Fishkin, Talkwalker, Mark Kaigwa, Lilach Bullock, Julie Ewald, Gio Tiongson