As a product leader with a background in growth, it’s surprising how much what I actually end up working on is product/market fit. Product people should only be focused on growth i.e. connecting peo
«So what is product/market fit then? Product/market fit is not when customers stop complaining and are fully satisfied. They’ll never stop complaining. They’ll never be fully satisfied. Product/market fit is when they stop leaving»
Scott Belsky's product lifecycle talks about keeping products simple. As products serve more use cases and use cases, how do you keep a product feeling simple? I explain five ways to approach this pro
I originally wrote this piece internally at Eventbrite and thought it might be valuable to folks who do not work at Eventbrite as well. Slightly edited to remove Eventbrite jargon.What is the righ
«As Henry Ford allegedly said, “If I’d asked customers what they wanted, they would have said a faster horse.” »
I don’t remember much from high school literature classes, but one of the key frameworks I do remember is the different types of conflicts in storytelling. Now, the internet is confused over how man
This was adapted from an internal blog post in collaboration with Tamara Mendelsohn, Eventbrite's CMO. Slightly edited to make more sense for people outside of Eventbrite.When you actually launch
What does good retention look like across different types of businesses. Lenny Rachitsky and I conducted an exhaustive research effort to find out.
A lot of companies talk about what type of company they are. I talk about breaking that down to find out what really matters, how that changes at scale, and a hack to figure out how to start thinking…
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