Getting to Know Your Customers

Nettra Pan (ប៉ាន នេត្រា) 🧢
Assistant Professor (Lecturer) #Entrepreneurship @CassBusiness • Pragmatist • Flâneuse • Imagination Trainer/Trainee @Sandboxers @ArianeeProject • she/her

Take a deep dive into Getting to Know Your Customers with this hand-curated series of 10 time-tested articles and videos from around the web. We’ll guide you through, one link per day, in the app or in your inbox.

10 articles
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1 / day
10 days
intermediate
customer experience
case studies
examples
introduction
Intro
What’s inside?
Who is it for?

What is different about serving customers an innovative product or service? And what data do you need to succeed? This deep dive will equip you with the basic skills and mindsets required to get to know your customer.


Nettra Pan is an expert in entrepreneurship and social innovation. Her work is focused on how firms resolve tensions between commercial and seemingly non-commercial imperatives. She draws on frameworks from psychology and sociology to better understand how startups and venture capital-like firms with a social impact mandate can succeed. Nettra's research has been presented at leading research conferences in entrepreneurship, social impact and innovation. She is a Lecturer in Entrepreneurship and Social Innovation at The Business School (formerly Cass).


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  • Do Things that Don't Scale and 9 other articles
  • Average reading time: 7 minutes
  • Topics covered: startups, scaling, lean, paul graham, top
  • Read or listen to articles
  • From experts like Paul Graham, Andrew Chen 🇺🇸, and more
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Nettra Pan (ប៉ាន នេត្រា) 🧢
Day 2
Nettra Pan (ប៉ាន នេត្រា) 🧢
Day 3
Nettra Pan (ប៉ាន នេត្រា) 🧢
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Nettra Pan (ប៉ាន នេត្រា) 🧢
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Nettra Pan (ប៉ាន នេត្រា) 🧢
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Nettra Pan (ប៉ាន នេត្រា) 🧢
Day 8
Nettra Pan (ប៉ាន នេត្រា) 🧢
Day 10
Nettra Pan (ប៉ាន នេត្រា) 🧢
Level up!
Nettra Pan (ប៉ាន នេត្រា) 🧢
🧠✨
Glad to see you made it all the way through this Deep Dive. We hope you found it useful and can put some of the insights to good use in your own daily life.

How does it work?

Day 1
...
Day 10
Level up!

Deep Dives are carefully hand-curated series of time-tested articles and videos from around the web.

We’ll guide you through, one link per day, in the app or in your inbox.

Deep Dives come in bites that are short enough to fit in your day...

...but add up to a satisfying learning experience.

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