Enhancing the Consumer Experience
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Collection by Courtney R Jones
Public
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hyken.com
How Much Does It Cost to Give Great Customer Service?
hyken.com
2 min read · 40 saves · 2020-09-16 · Being nice doesn’t cost anything. Empowering employees does cost a little, as you have to train people, but the payoff is big.
UX Collective
The ultimate guide to customer journey mapping
UX Collective
~11 min read · 139 saves · 2020-09-22 · Taras Bakusevych · Journey mapping may seem complex, especially if you trying to do it in the group workshop. This article will give you a powerful tool and…
hyken.com
How to Measure Customer Retention
hyken.com
2 min read · 52 saves · 2020-06-24 · Loyal customers are important to all businesses regardless of industry or size. Most businesses know their numbers, but do they know the right numbers?
Forbes
20 Ways To Create An Amazing Customer Experience In 2020
Forbes
3 min read · 144 saves · 2019-12-08 · With all the focus on how AI, data, personalization and more can create a better customer experience, I thought it might be fun to go back to some basics and look at different ways we can connect and…
Forbes
100 Stats On Digital Transformation And Customer Experience
Forbes
7 min read · 230 saves · 2019-12-16 · Here are 100 stats on digital transformation written to help you make the business case for undergoing one at your company.
Harvard Business Review
Know Your Customers’ “Jobs to Be Done”
Harvard Business Review
20+ min read · 448 saves · From 2016 · Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do.
Forbes
5 Lessons From Disney’s Magical Customer Experience
Forbes
3 min read · 58 saves · 2020-01-23 · When it comes to creating an amazing customer experience, all companies can learn from the Happiest Place on Earth. Disney and its theme parks have created a passionately loyal fan base, welcoming 157…
Inc.
5 Simple Ways to Enhance Your Brands' Customer Experience
Inc.
2 min read · 95 saves · 2020-01-30 · Enhancing customer experience can be simple and cost-effective. But it does require thoughtfulness, creativity, and boldness.
