wapo.st
Purdue Pharma in talks over multibillion-dollar deal to settle more than 2,000 opioid lawsuits
· The company would declare bankruptcy, and its owners, the Sackler family, would lose control of the firm that makes OxyContin. · Shared by 10, including Deborah Blum
tryinteract.com
Interact | Create Custom Quizzes to Capture Leads
3 min · · Use Interact to build interactive content that is shareable through your social channels and website. All Interact content integrates with your marketing automation program for easy lead follow-up. · Shared by 20
fluidplayer.com
Fluid Player - HTML5 video player
· Fluid Player, the VAST ready open source HTML5 video player
tenor.com
GIF API - Better, Faster & Free
20+ min · · Tenor Search delivers the most relevant GIFs in 30+ languages. Integrate Tenor’s GIF API into your application in a matter of minutes with this handy guide.
UX Collective
The great balloon of User Experience: from UX to Product Design
11+ min · · This is about my journey from me being an Information Architect to UX Designer to Product Designer, and what I think about the current… · Shared by 87, including David Teodorescu, designshard, Massimiliano Aroffo, Hannah Milan, Diane Lee, Philippe Surber, Fabricio Teixeira, Chris Peterson, Luca Longo
support.sas.com
e-Learning
18+ min · · Expand All Collapse All Foundation ToolsProgrammingSAS Grid ManagerSAS Enterprise Guide Advanced Analytics
youtube.com
Consumers Don't Want Products And Services, They Want Experiences
· Brian Solis, principal analyst, altimeter group and author of "X: The Experience When Business Meets Design," sat down with CMO.com to discuss customer exper... · Shared by 7, including Brian Solis
Forbes
Why Knowledge Is Your Best Defense Against Angry Customers
5 min · · What would it look like if customer service was on the offense? · Shared by 14
Brian Solis
Experience Design is a Catalyst to Innovation and a Driver for Business Growth
2 min · · Bryan Adams hosts a great podcast on creativity and storytelling called “Getting Goosebumps.” Shortly after publishing X: The Experience When Business Meets Design, Bryan invited me to be on the show… · Shared by 11, including Jonathan Kogan
McKinsey & Company
The public sector gets serious about customer experience
· Customer experience is getting more important everywhere--including in government. Citizens are accustomed to the experiences offered by companies from Amazon to Zillow and now want the same from… · Shared by 30, including Daniel Bentes, Bob E. Hayes, Jonathan Kogan
The Atlantic
Why Washing Machines Are Learning to Play the Harp
2 min · · Appliance makers believe more and better chimes, alerts, and jingles make for happier customers. Are they right? · Shared by 45, including Guy Kawasaki, Chris Isak, Esther Schindler, Leonardo Sumulong
GrowthHackers
Essential skills for customer service
1 min · · If you know that customer is going out of syllabus and then try to pass on the message to them calmly that the question you are asking is irrelevant to us. You may feel to pull your hair up but you… · Shared by 20, including Jonathan Kogan
GrowthHackers
4 Key Customer Experience Metrics (And How To Use Them For Your eCommerce Business)
· Customer Experience (CX) metrics are - hands-down - the most neglected eCommerce metrics out there. In this article, you'll learn: ✔ Why tracking CX is crucial ✔ The 4 key customer experience metrics… · Shared by 45, including Jonathan Kogan, Thomas Billeter
The Wall Street Journal
Everyone Hates Customer Service. This Is Why.
9 min · · Technology lets companies see how badly they can treat consumers, right up until the moment they bolt. They track how long people will wait, how many ads they will tolerate and their tone of voice.… · Shared by 55, including Marsha Collier, hiten.eth, Jonathan Kogan, Mark Tabladillo PhD, Arne Keuning, Mark Kaigwa, R.NFT R “Ray” Wang 王瑞光 #1A #AI
Forbes
Unethical Marketing Destroys Customer Experience And Brand Reputation
3 min · · A study by Label Insight found that 94% of consumers are likely to be loyal to a brand that offers complete transparency. · Shared by 90, including Shep Hyken, Tamara McCleary, Phrasee, Robert Rose, Kelly Hungerford, Michael Grupe, Marsha Collier, Mark Kaigwa, Rachel Miller | #InfluencerMarketing
MIT Sloan Management Review
The Magic That Makes Customer Experiences Stick
Summary · 15+ min · · Businesses are discovering the power of emotion to forge memorable customer experiences, inspire loyalty and influence purchasing decisions. Drawing from behavioral and quantitative research as well as marketing strategies from automaker Ferrari, watchmaker A. Lange & Söhne, and other high-performing companies, Harvard Business School professor Stefan Thomke delves into the psychology and power of emotional customer experiences in this insightful article for MIT Sloan Management Review. · Shared by 217, including Bill Quiseng, Marsha Collier, Antonio Vieira Santos, Niklaus Gerber, Thomas Billeter, Jeanne Bliss, Annette Franz, CCXP, Jonathan Kogan, Steven Sinofsky, Clemens, Glenn Oberholzer, Johannes Dornisch, getAbstract, Bernhard Huessy, Patrick Walsh, Cătălina Movileanu, Denise Lee Yohn, Bob Sutton, Kelly Hungerford