Journal 🐿
Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
In 2003, a marketing consultant named Fred Reichheld lit the business world on fire with the Harvard Business Review article The One Number…
Recently shared by
Take a deep dive
More like this
medium.muz.li
User Research is Overrated
medium.muz.li
7 min read · 204 saves · From 2017 · Design Sprints have revealed an expensive waste of time in the modern design process.
InVision
The UX of user research surveys
InVision
4 min read · 60 saves · From 2018 · Have you ever stopped the consider the experience someone has while filling out a survey? It’s rare that someone fills out a survey and thinks “Wow, that was really awesome!”
Nielsen Norman Group
Quantitative User-Research Methodologies: An Overview
Nielsen Norman Group
~14 min read · 95 saves · From 2018 · Need numerical data about your product’s UX, but not sure where to start? Check out this list of the most popular quantitative methods to help you pick a tool.
lawsofux.com
Laws of UX
lawsofux.com
3 min read · 1223 saves · From 2018 · 01Users often perceive aesthetically pleasing design as design that’s more usable.Learn More
Smashing Magazine
UX Your Life: Applying The User-Centered Process To Your Life (And Stuff)
Smashing Magazine
~20 min read · 248 saves · From 2018 · The defining characteristic of UX design is its focus on user research and on an iterative, user-centered, approach to creating solutions. But what if we applied the user-centered design process to ourselves, our lives, and our careers?
Nielsen Norman Group
Cognitive Mapping in User Research
Nielsen Norman Group
~15 min read · 67 saves · 2019-08-12 · In cognitive mapping sessions, users are asked to produce a visual representation of their mental models. This type of user interview can provide stimulus for conversation, generate insights, and act…
UX Collective
User Research: is more the merrier?
UX Collective
5 min read · 25 saves · From 2018 · Determining the right number of users for User Research.
hellopingpong.com
Remote User Research Simplified, with PingPong
hellopingpong.com
2 min read · 52 saves · From 2017 · Recruit users and schedule sessions easily.
UX Mastery
3 Signs Your Team Isn’t Doing Enough User Research
UX Mastery
5 min read · 74 saves · From 2017 · When was the last time you sat, frustrated, in a meeting arguing about design features? In this article, Sarah Doody explains how a lack of quality user research can lead to overly subjective decisions, and shares three fixes we can consider instead.
