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How Netflix uses psychology to perfect their customer experience
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The New York Times
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Ness Labs
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~17 min read · 315 saves · Feb 4th · Psychology and neuroscience are such rapidly growing fields of research, it’s easy to get confused. If you’ve sometimes been scratching your head trying to figure out who does what, this guide is for…
Nature
Ten computer codes that transformed science
Nature
~15 min read · 349 saves · Jan 20th · Jeffrey M. Perkel · From Fortran to arXiv.org, these advances in programming and platforms sent biology, climate science and physics into warp speed.
CustomerThink
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CustomerThink
8 min read · 32 saves · Jan 9th · Customer experience excellence is certainly defined a bit differently now, compared to years past. Some aspects of the new definition are obvious: heightened empathy and benevolence, smoother…
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