Intercom on Product Management book

Intercom on Onboarding helps you convert signups into successful users.

Prioritization is a challenge for any product manager. How do you decide what to work on first? We created a simple scoring system to help prioritize well.

Messaging looks set to disrupt the computing landscape but not for any of the reasons you might expect. Chat’s threaded...

UI methodologies like Atomic Design bring logic and structure to individual screens. Now it’s time to extend that...

Tips for using system thinking to prioritize problems when designing a product's foundation before tackling the specific interactions.

I originally wrote this piece internally at Eventbrite and thought it might be valuable to folks who do not work at Eventbrite as well. Slightly edited to remove Eventbrite jargon.What is the righ

«As Henry Ford allegedly said, “If I’d asked customers what they wanted, they would have said a faster horse.” »

How to decide the guiding metrics for every type of business, based on a survey of employees at over 40 of today's most successful growth-stage companies.

«By maintaining a laser focus on a single metric for too long, teams risk short-term thinking, missing new opportunities, and sacrificing the user experience.»

In many design, product management, engineering, or even venture capital interviews and pitches, you’ll be assessed on a dimension called “product thinking,” sometimes also called “product sense.” If…

«The simplest way to define product thinking is that it is the skill of knowing what makes a product useful — and loved — by people»

Repeat PM turned first-time founder Ryan Glasgow addresses the tough product questions every founder faces, from segmenting the market and iterating on early MVPs, to finding product/market fit and…

«You can't rely on your customers to figure out what to build. They can really only tell you what outcomes they're looking to achieve»

Why and How to Develop the Essential Human Skills