the enterprise software we use at work is slowing us down, and for all sorts of reasons, from individual components of the UI to the workflows that take us from one piece of software to another.
Hogan talked to one financial services company that sped up employee quote creation by five times by rethinking its software, and it has nearly doubled the number of clients they can call in a day.
If you’re ordering a meal via Uber Eats, every step is perfectly sequential. You know your options, and you know when you’ve done each step successfully. Compare that to loading Excel, and staring at an endless spreadsheet. What do you do first, especially if you’re new to a job? And when do you know you’re done? “A lot of systems, it’s not clear what to do next,” says Hogan. “You can do anything at any time!
UX processes in many organizations these days amount to little more than UX theater
UX is struggling because all of the juicy problems have been solved
Sold in school on UX as a noble and creative pursuit, they hit the job market to find roles where every chance for nobility and creativity has been carved out and cleaned away in the name of shipping product.