Amid the disruption, pain and loss of 2020, the global pandemic provided a rare window into the future of business as it unfolded in real time.
The scope and speed of change was unprecedented, accelerating digital adaptation by as much as five years in a 12-month period. Disruption ruled, as legacy companies imploded. Everything that could be digitized was, from education and exercise to currency and cars.
Meanwhile, inequality also soared: almost 1 in 8 American adults reported that their household didn’t have enough to eat as 2020 headed toward its close; 9 million U.S. small-business owners fear their companies will close by the end of 2021.