Design Framework for Chatbots
chatbotsmagazine.com
When I started designing chatbots for BEEVA almost a year ago, I applied some of my UX knowledge and did some unsuccessful research looking…
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nilkanth rathodChatbots Market is an integrated form of artificial intelligence
nilkanth rathod@ https://www.marketsandmarkets.com/Market-Reports/smart-advisor-market-72302363.html
Chatbots were the next big thing: what happened?
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Johannes LenzLook for example into Customer Service / Customer Support. 80% of questions are frequently asked by people. Least 20% could be answered by real customerSee more service employees. So its the point: chatbots can be very usefull and productive fpr 1st level support.
Leandro ArdissoneI’m working on a company where we mostly do chatbots and many clients uses our platform to setup customer service. We automate the FAQs and knowledge See morebase using AI and then if user can’t resolve his problem we connect with a real person. So yes, that is the best use in our case.
