Luzius MeisserThis is actually an extremely strong argument against globalization and for a decentralized world with many small, closed communities. The more connectedSee more (globalized) you are, the fewer repeated interactions you will experience, and the less likely is trust to evolve. However, if you live in a small community where you meet the same persons again and again, trust can evolve. That's also why people in the country-side usually are more trusting than those in big cities. It also means that a nice and friendly society can break down as it grows, and that opening borders can lead to a collapse of trust.
Johannes LenzLook for example into Customer Service / Customer Support. 80% of questions are frequently asked by people. Least 20% could be answered by real customerSee more service employees. So its the point: chatbots can be very usefull and productive fpr 1st level support.
Leandro ArdissoneI’m working on a company where we mostly do chatbots and many clients uses our platform to setup customer service. We automate the FAQs and knowledge See morebase using AI and then if user can’t resolve his problem we connect with a real person. So yes, that is the best use in our case.