Lennart CrossleyHmn. I get it. I do. Though, to run group chat as the primary way of communication has at least three benefits: 1) You can segment topics, files, appointmentsSee more, to-dos and conversations into channels. So you basically have everything you need literally at your fingertips. 2) You can reach everyone in a standardized way. No more contact lists, no more scrolling through endless emails (if threads are incorporated the right way), no more mailbox chatter. 3) You can automate workflows. Location-sensitive alerts, pre-defined tasklists, intelligent allocation of ressources... it all starts with a central hub of communication imho.
Johannes LenzLook for example into Customer Service / Customer Support. 80% of questions are frequently asked by people. Least 20% could be answered by real customerSee more service employees. So its the point: chatbots can be very usefull and productive fpr 1st level support.
Leandro ArdissoneI’m working on a company where we mostly do chatbots and many clients uses our platform to setup customer service. We automate the FAQs and knowledge See morebase using AI and then if user can’t resolve his problem we connect with a real person. So yes, that is the best use in our case.