7 min read · Jul 15th · Rather than hastily address issues in the months leading up to big events where we expected lots of reader traffic, we decided to take stock of our systems as a whole and enact longer term resilience…
6 min read · Jul 13th · We find that people in the UK who more often side doors to get news have more diverse news diets than people who mainly access news by going direct to news websites.
challenge some of the most widely held and frequently asserted claims about what online news use is like for most people. In line with previous research, they show that rather than enclosing users into filter bubbles – where algorithmic news recommenders filter out information that the user doesn’t agree with or isn’t interested in, narrowing what we know (Pariser, 2011) – social media, search engines, and aggregators are actually more likely to show people news from outlets they wouldn’t normally use, leaving them with news diets that are more balanced across multiple outlets with different editorial lines.
And it also raises an interesting, more normative question. Is more diversity really preferable when that diversity requires the use of more partisan outlets? Although some might see exposure to more varied views as something that is broadly speaking a good thing, others might prefer a world where most people get their news from an outlet like the BBC—where, at least in the best cases, a range of different views are represented fairly. That’s a question our research can’t answer – but we hope that any subsequent attempts to do so will benefit from our work on the underlying patterns of media use.
8 min read · Jul 12th · The vast majority of news sites or apps are filled with flaws that make the experience painful. Many are easy to fix.
Recently, I wanted to subscribe to a newsletter from another notorious publisher. The reply was: “Allow us 10 days to process your request”. No! We are in 2021!
The idea of getting the very same home page and section headers whether I’m a tech guy from France or a retiree from Phoenix is simply appalling. It’s like having always the same home page when you log in on Amazon or YouTube.
6 min read · Jun 1st · Der European Communication Monitor 2021 bringt Resultate zu CommTech, Videokonferenzen in der Stakeholder-Ansprache, Veränderungen der Kommunikation durch Automatisierung, Strategische Themen und…
5 min read · Mar 26th · Facebook and Twitter’s entrance into the newsletter business has driven speculation about how the tech giants might differentiate from the current market leader, Substack. But are they really…