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A fundamentally new way to communicate with your customers
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Mule Design's Mike Monteiro on responsibility in experience design
Mike Monteiro, co-founder at Mule Design, explains the responsibilitie...
A bulletproof guide to improve your onboarding
People arrive at a product with all kinds of different intentions, per...
Designing half of a conversation
As bots in customer service become more common, anticipating the other...
How product marketing helps build product
The best products are built with the market in mind. Here's an ins...
What everyone ought to know about subject lines - Inside Intercom
Proven subject lines best practices that will make sure your emails ge...
Empathy engineering: bridging the gap from code to customer
For most engineers, the only contact with customers comes in the form...