Drawing up some rules for your business writing is a really valuable exercise. Here's eight of the key things we think about at Intercom.

Atlassian grew into a $20 billion dollar company without a formal sales team. So how did they do it? We sat down with Jay Simons, President of Atlassian, to get an inside look at their unique high…

Check out Intercom’s in-depth guide to setting your sales team up for success with live chat.

Getting your team up and running with live chat for your team doesn’t mean you need to hire a ton more reps to keep up, or spend heavily to staff it 24/7. Read our new guide to learn how to make live…

Even the best businesses in the world lose customers. Learn how to create an effective customer acquisition strategy for long-term growth and evaluate what's working or not working based on customer…

You need to continuously onboard existing customers. Convert today’s signups into tomorrow’s engaged users with these smart onboarding strategies.

The stakes have changed when it comes to onboarding users. Here's five tips to help you get users of your product engaged.

Learn how to use storytelling to make sure everyone on your team can easily understand and act on your research insights.

We sat down with Julien Codorniou, VP for Workplace by Facebook, to get a behind the scenes look into running a startup inside of Facebook, how they're building a less disruptive communication platform, and how they're reinventing the B2B sales and marketing playbook.

Tue, Mar 19, 2019, 6:30 PM: Big thanks to Serena who organised Intercom to host us this month.I (Vicky) will not be around this month as I'll be out of the country, Serena, Nadja and Leticia will be y

Too many sales teams focus on the first S in SaaS, but they forget all about the second one - service. Follow our customer service best practices and help your sales team deliver world class service.

Maintaining high quality customer support at scale is a challenge, so we built a tool to help measure the quality of support that our agents deliver.

Sales velocity is the measure of how quickly you’re making money. Learn how to calculate this crucial metric and optimize its four variables: sales opportunities, win rate, deal size and sales cycle length.

Drive more effective, informed decisions at your company with these key strategies for building a successful product analytics team.

Customer centric marketing: what is it and what does it even mean to be customer-centric in 2019? We sat down with Leela Srinivasan, CMO at Survey Monkey, to find out how to build a customer centric…

SXSW 2019 Schedule | The Women in Tech Podcast hosted Espree Devora features inspiring Women in Tech around the world from Engineers, Female Founders, Investors, UX and UI Designers sharing their…

Expanding your addressable market is a useful tactic to continue growing your company after your first wave of growth and your product's initial traction.

As your business grows, your sales motion will need to change. Here's what we learned from starting a new team dedicated to scaled account management.

Sell more, faster – with the best in chatbots and live chat

To move quickly towards a mission, the core attributes of product teams – strategy, design and engineering – need to be well aligned. But how do you achieve that alignment and what happens when you don’t?

For International Women’s Day 2019, we have created Intercom on Women's Day – a microsite that celebrates the women at Intercom.

The Wootric-Intercom provides a code-free way to send in-app or email surveys and sync survey responses back into Intercom, which lets you have more context for every conversation you start in…

For your product to survive, you need to activate your new signups by getting them to take the actions that will enable them to see value in what you’re selling.

In SaaS, if you want to achieve sustainable growth, you have to keep your customers around for as long as possible, so you need to carefully nurture those relationships.