Deepa Subramanian, CEO of Wootric, discusses the critical points of the user experience that companies need to measure and being customer-led product team.

Being new at a company doesn't mean you are at a disadvantage. Here are 5 things you can do to quickly get situated and start contributing right away.

Meet SaaStr’s most respected leaders of 2019. Our most popular CEO, COO’s and Presidents that spoke at SaaStr Annual 2019.

Excellent customer onboarding is central to the success of your long-term relationship with your users. Download this book to dive into everything we’ve learned from onboarding tens of thousands of…

How can a product designer continue to develop their career as Individual Contributors? This simple recipe details the results and behaviors needed.

One of the key ways to convert high-value accounts into customers is with Account Based Marketing (ABM). ABM is a new motion for many sales and marketing teams, but getting started with ABM still can…

A crossroads for the world’s most disruptive emerging technology companies, SaaS Monster features the industry leaders in cloud computing, big data, security, marketing, customer service, and…

Product Tours is a simple tool to help teams create great user onboarding experiences. But like any launch, the story of how this product came about is anything but simple.

The one thing that every startup wants is sustainable growth. Without strong growth, you can’t pitch for more funding, invest in new features, or attract new talent. To accelerate growth, you’ll need…

Proactive customer follow-up is key to providing your customers with a sense of delight and a positive experience of your product.

The Agile Arrow framework enables you to track and manage complex sales, while also being flexible enough to allow you to adapt to changing deal dynamics.

The words you use in your product's onboarding are critical to help your users find success. Here’s an approach to write a great onboarding experience.

With the rise of Amazon, Google and Facebook, HubSpot's Meghan Keaney Anderson shares how marketers should adapt their customer acquisition strategies.

Onboard your new users and quickly help them see your product's value with the right set of onboarding tools. We share 11 great apps that you can use on top of Intercom to communicate, survey, analyze…

When crafting your content strategy, there is one simple tactic which will help you rise above the noise. Put simply: have an opinion

From onboarding signups to showcasing new features, Product Tours gives you a new way to help more customers successfully adopt your product.

All products have to battle the problem of customer inertia. Learn about the forces influencing product adoption and tactics you can use to drive action.

From Instagram to Instacart, Bangaly Kaba's seen what it takes to grow a billion dollar business. On the Inside Intercom podcast, Instacart's VP of Growth explains how exponential business growth…

From pointer messages to video tours, there are countless ways to onboard new users – here's how we negotiated the hard choices as we built Product Tours.

The Hard Ball Gets AFL ShowThe Hard Ball Gets AFL Show

Whether your users are on the web or mobile, Custom Bots now work cross-platform to automate and accelerate growth.

Join Intercom co-founder Des Traynor and SVP of Product Paul Adams as they kick off a brand new podcast series diving into all things product