7 Best Articles on Service Design
The most useful articles on service design from around the web—beginners to advanced—curated by thought leaders and our community. We focus on timeless pieces and update the list whenever we discover new, must-read articles or videos—make sure to bookmark and revisit this page.
Top 5 Service Design Articles
At a glance: these are the articles that have been most read, shared, and saved on service design by Refind users in 2023 so far.
Short Articles
Short on time? Check out these useful short articles on service design—all under 10 minutes.
Backstage Tickets to the World of Service Design at Spotify
A trio of service designers invite us behind the curtain to see where and how their role fits within Spotify Design.
Amazon, Airbnb, and Asos are all investing in this one simple design idea
Service design has revolutionized our lives. Here are 15 principles for getting it right, as illustrated by some of the world’s most prominent companies.
Service Design 101
Service design improves the experiences of both the user and employee by designing an organization’s operations to better support customer journeys.
Service Design: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about service design and blueprinting.
Service Blueprints: Definition
Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.
«Each time a customer interacts with a service (through an employee or via technology), a moment of truth occurs. During these moments of truth, customers judge your quality and make decisions regarding future purchases.»
Long Articles
These are some of the most-read long-form articles on service design.
Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone
At Guru, customer success is at the center of every aspect of company-building, from product design to sales strategy. Co-founder and CEO Rick Nucci shows how a relentless dedication to outcomes gives…
This is Service Design Thinking
This book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It…
Publications
We monitor hundreds of publications, blogs, newsletters, and news sources in Service Design, including:
Nielsen Norman Group
User advocates offering evidence-based user experience (UX) research, training, consulting. Jakob Nielsen, Don Norman, Tog, and colleagues.
Interaction Design Foundation (IxDF)
The Interaction Design Foundation (IxDF) is the world’s largest online design school. We were founded in 2002 and have over 139,000 students.
Fast Company
Inspiring readers to think beyond traditional boundaries & create the future of business. Subscribe to our daily newsletter: http://fastcompany.com/newsletters
What is Refind?
Every day Refind picks the most relevant links from around the web for you. Picking only a handful of links means focusing on what’s relevant and useful. We favor timeless pieces—links with long shelf-lives, articles that are still relevant one month, one year, or even ten years from now. These lists of the best resources on any topic are the result of years of careful curation.
How does Refind curate?
It’s a mix of human and algorithmic curation, following a number of steps:
- We monitor 10k+ sources and 1k+ thought leaders on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
- In addition, our users save links from around the web using our Save buttons and our extensions.
- Our algorithm processes 100k+ new links every day and uses external signals to find the most relevant ones, focusing on timeless pieces.
- Our community of active users gets the most relevant links every day, tailored to their interests. They provide feedback via implicit and explicit signals: open, read, listen, share, mark as read, read later, «More/less like this», etc.
- Our algorithm uses these internal signals to refine the selection.
- In addition, we have expert curators who manually curate niche topics.
The result: lists of the best and most useful articles on hundreds of topics.
How does Refind detect «timeless» pieces?
We focus on pieces with long shelf-lives—not news. We determine «timelessness» via a number of metrics, for example, the consumption pattern of links over time.
How many sources does Refind monitor?
We monitor 10k+ content sources on hundreds of topics—publications, blogs, news sites, newsletters, Substack, Medium, Twitter, etc.
Which sources does Refind monitor on service design?
We monitor hundreds of sources on service design, including Nielsen Norman Group, Interaction Design Foundation (IxDF), Fast Company, and many more.
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