- Amazon, Airbnb, and Asos are all investing in this one simple design idea
- Mastering the Art of the Outcome: How Guru Turned Customer Success Into a Company Cornerstone
- Backstage Tickets to the World of Service Design at Spotify
- The Principles of Service Design Thinking
- Service Blueprints: Definition
A trio of service designers invite us behind the curtain to see where and how their role fits within Spotify Design.
Service design has revolutionized our lives. Here are 15 principles for getting it right, as illustrated by some of the world’s most prominent companies.
Service blueprints visualize organizational processes in order to optimize how a business delivers a user experience.
«Each time a customer interacts with a service (through an employee or via technology), a moment of truth occurs. During these moments of truth, customers judge your quality and make decisions regarding future purchases.»
Unsure where to start? Use this collection of links to our articles and videos to learn about service design and blueprinting.
Service design is all about taking a service and making it meet the user’s and customer’s needs for that service. It can be used to improve an existing service or to create a new service from scratch. In order to adapt to service design, a UX designer will need to understand the basic principles of service design thinking and be able to focus on them when creating services.The principles here are drawn from the design ethos of Design4Services, the organization that is committed to developing ser
At Guru, customer success is at the center of every aspect of company-building, from product design to sales strategy. Co-founder and CEO Rick Nucci shows how a relentless dedication to outcomes gives…
This book outlines a contemporary approach for service innovation. »This is Service Design Thinking.« introduces a new way of thinking to beginners but also serves as a reference for professionals. It…
User advocates offering evidence-based user experience (UX) research, training, consulting. Jakob Nielsen, Don Norman, Tog, and colleagues.
Musings from the Spotify Design Team
The Interaction Design Foundation (IxDF) is the world’s largest online design school. We were founded in 2002 and have over 139,000 students.
Inspiring readers to think beyond traditional boundaries & create the future of business. Subscribe to our daily newsletter: http://fastcompany.com/newsletters
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