9 Best Articles in 2022
chargify.com
The 10 Reasons SaaS Customers Churn (and How to Combat Them)
chargify.com
6 min read · From 2016 · Customer churn can make or break a SaaS company. Here are the 10 biggest reasons SaaS customers churn & actionable ways to combat each.
Reader View · Shared by 85, including Quim
chartmogul.com
What is Churn? How Can It Be Negative? And What’s a Good Monthly Churn Rate?
chartmogul.com
8 min read · May 7th · Churn gets a lot of bad press. Yes, it is complex. Yes, it is confusing. But as a metric, it is helpful. In the early stages of building a company, churn gives you quick feedback which other metrics…
Reader View · Shared by 81
profitwell
Customer Churn Analysis: Why Analyzing Churn Is So Important
profitwell
8 min read · From 2019 · Stop churn from eating away at your revenue with customer churn analysis. Learn how to analyze your churn before it kills your business.
Reader View · Shared by 107
profitwell
Why Customers Churn: Top 8 Causes of Churn
profitwell
9 min read · 2021-05-19 · Churn happens for many different reasons. Check out the 8 top reasons for customer churn, and actionable tips to crush your churn rate and skyrocket your revenue.
Reader View · Shared by 106
Tomasz Tunguz
Why Churn Rates Can Spike When Your SaaS Startup Experiences Hypergrowth
Tomasz Tunguz
1 min read · From 2019 · In Rethinking Customer Churn Rate & LTV/CAC, Thibaud Clement illuminates a counter-intuitive concept about churn. The faster you increase your growth rate (acceleration rate), the higher the churn…
Shared by 124, including Mark Hasebroock, Stefan Weber
Sales Hacker
Reducing SaaS Customer Churn: 10 Multi-Team Tactics to Drive Loyalty
Sales Hacker
6 min read · From 2019 · Customer churn can kill your profits. Here are 10 ways you can reduce churn and build loyalty, and which team should take responsibility for the initiative.
Reader View · Shared by 117, including Pam Didner, Mike Kunkle, Tony Hughes
profitwell
Customer churn prediction models: lowering CAC, maximizing retention
profitwell
7 min read · 2020-09-08 · Having a predictive churn model can help you weed out delinquent and involuntary churn, keeping more customers and securing revenue.
Reader View · Shared by 106
blog.churnbuster.io
The Churn Buster Blog
blog.churnbuster.io
From 2019 · Level up the customer experience and boost retention with advice from the experts at Churn Buster.
chartmogul.com
Churn-informed onboarding and engagement strategies
chartmogul.com
6 min read · From 2019 · Onboarding emails meet churn indicators. Steph Knapp discusses how you can identify and use weaknesses to optimize your overall onboarding and customer engagement strategy.
Reader View · Shared by 105
Trending
Futurism
Authors Are Starting to Use AI to Quickly Churn Out Novels
Futurism
1 min read · Jul 22nd · More writers are using AI programs like Sudowrite to create fiction novels faster than ever before. Some support AI writing, some don't.
Reader View · Shared by 226, including 👨✈️ AA-Admiral ⚓🚀🌌, Evan Kirstel the $B2B Techfluencer
The Atlantic
The BA.5 Wave Is What COVID Normal Looks Like
The Atlantic
7 min read · Jul 14th · The endless churn of variants may not stop anytime soon, unless we do something about it.
Reader View · Shared by 164, including Jenn Dowd
Reforge
Trying To Reduce Churn Rate? Avoid These 3 Common Myths
Reforge
~15 min read · Aug 9th · Did you know that not all churn is bad? Or that improving your retention rate is a lot more impactful? Let's bust 3 of the most common churn rate myths!
Reader View · Shared by 18, including Teresa Torres
GeekWire
After selling last startup to Forrester, tech vets land $6.7M to take aim at customer churn
GeekWire
2 min read · Jun 21st · The news: Tingono, a startup that uses artificial intelligence to reduce customer churn for tech companies, emerged from stealth mode and announced a $6.7 million seed round led by Palo… Read More
Reader View · Shared by 6, including Dave Kellogg
More like this
churnbuster.io
Dunning Best Practices: How to reduce passive churn
churnbuster.io
~11 min read · From 2019 · A 10-step guide for reducing involuntary churn. Learn the latest dunning best practices for fixing subscription billing issues once and for all.
Reader View · Shared by 105
blog.churnbuster.io
Dunning Best Practices: How to reduce passive churn
blog.churnbuster.io
~11 min read · From 2019 · A 10-step guide for reducing involuntary churn. Learn the latest dunning best practices for fixing subscription billing issues once and for all.
Reader View · Shared by 105
drunkendatascience.com
Predicting Customer Churn with Neural Networks in Keras
drunkendatascience.com
~13 min read · From 2019 · Why Predict Customer Churn?
Reader View · Shared by 47, including rohit, Niklaus Gerber
MIT Technology Review
This know-it-all AI learns by reading the entire web nonstop
MIT Technology Review
4 min read · 2020-09-04 · Back in July, OpenAI’s latest language model, GPT-3, dazzled with its ability to churn out paragraphs that look as if they could have been written by a human. People started showing off how GPT-3…
Reader View · Shared by 333, including David Doughty, Nicolas Babin, Nige Willson, ipfconline, Francesco Corea, Emily M. Bender, Terence Mills, Timnit Gebru, R.NFT R “Ray” Wang 王瑞光 1A #Metaverse #RuleTheWorld, Dr. Sally Eaves #TechForGood, ExApologist, Gabriele, Wesley Fryer, Ph.D. 🌎🎙🚀 (he/him), Kirk Borne, Katja Evertz, Mark Kaigwa, Martin Ford, Evan Kirstel the $B2B Techfluencer, Theodora (Theo) Lau - 劉䂀曼 🌻, Bill Slawski ⚓ 🇺🇦
Gizmodo
21 Tips to Make Google Docs, Sheets and Slides Work for You
Gizmodo
5 min read · From 2019 · Google Docs, Sheets, and Slides have evolved to become very component online productivity tools, enabling you to churn out documents, spreadsheets and presentations from any computer (with other…
Reader View · Shared by 327, including Brandon Uttley, Javi Cantón, Michael Musgrove, Arnie Kuenn, Katja Evertz, K. Williams, Gary Thomas 🌐, Gérard Godin, Ines Bieler, Gabriele, Chris Agro | Agrotising, Jonathan Kogan, Stephanie A Kowalski
David Skok
Manage Customer Success to Reduce Churn
David Skok
~16 min read · From 2015 · The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they …
Reader View · Shared by 33, including Tyler Rooney, Moritz Meenen, Greg Meyer, Weiting Chen, Dominik Grolimund, Leslie D
Tomasz Tunguz
Which to Prioritize
Tomasz Tunguz
2 min read · From 2017 · Which is the more important priority? Growth or churn? Churn or growth? Early-stage companies have limited resources to focus their efforts. On one hand, growth is important in order to raise a…
Reader View · Shared by 45, including Dominik Grolimund, Ben Tossell, Sérgio Vieira, Thomas Power, Jacob Jarnvall, Mark Kaigwa, Leslie D
medium.com
The Goldilocks Zone of SaaS Metrics
medium.com
8 min read · 2021-07-14 · What’s an OK churn rate [conversion rate, ARPA,…]? Hint: It depends.
Reader View · Shared by 92, including Quim, Christoph Janz 🇺🇦🎗🕊
Ahrefs
How to Calculate Churn Rate + 9 Ways to Decrease It
Ahrefs
~13 min read · Feb 25th · Let’s get calculating.
Reader View · Shared by 85, including Oliver Raduner
