Forbes
Focusing On Customer Experience Is No Longer Optional
4 min · · No matter what size or industry you may play in, you are now competing based on the experience you provide to your customers. · Shared by 108, including Bob E. Hayes, Gerrit Eicker, Johannes Dornisch, Jeanne Bliss, Jochen Burkhard, LARRY ELKAN, Shep Hyken, 瑞拿頭, Annette Franz, CCXP, Christian P. Stobbe, Niklaus Gerber, Chip R. Bell, Bill Quiseng, Thomas Power
UX Movement
Why You Shouldn't Gray Out Disabled Buttons
1 min · · What should you do if you have a button that isn't active in a given context? Removing the button from its native location and revealing it later can surprise users. · Shared by 77, including mastodon.social/@renestalder, Design Shack, Vincenzo Tremonte, Cory Lebson, sascha aßbach, Adrian Roselli (no blue check) 🗯, Gerrit Eicker, Gabriele, Johannes Dornisch
distilled.net
Adding FAQ Schema: SEO Split Testing Lessons from DistilledODN
4 min · · As much as we raise alarm about the constant change in Google SERPs, us SEOs love new things with FAQ schema being the latest example. Some are reporting how much they love it, others are saying… · Shared by 32, including Gerrit Eicker, Distilled, Cyrus, AJ Ghergich
Nielsen Norman Group
The 3-Click Rule for Navigation Is False
6 min · · While it is important to keep key information easily accessible, the 3-click rule is an arbitrary rule of thumb that is not backed by data. · Shared by 115, including Esther Schindler, Luca Longo, Matthias Lampe, Julien Bilger, David Hellmann, Dominik Grolimund, Adobe XD, Johannes Dornisch, Thomas Billeter, sascha aßbach, Oliver Raduner, Gerrit Eicker, Lluís Codina, Gabriele, @grzewap@mastodon.social, Henneke Duistermaat
UX Planet
Which UX Research Method to Use
9 min · · They say that asking the right question is half the answer. Take a look at this UX Research Decision Making Tree from Elena Borodina, who… · Shared by 62, including Gerrit Eicker, Oliver Raduner, Niklaus Gerber, UX Mastery, Gabriele, Oscar MacDonald