Even though technology is an essential part of providing customer service–whether today's latest technology like AI, machine learning, and chatbots; or, as it was for decades, telephone service and not much else–it's not what customer service, customer support, or customer experience is about.
This is a Guest Post by Ian Moyse, Sales Director Natterbox Who would have thought that in 2018, with all the technological evolutions we have already lived through in the past 10-15 years, from Cloud Computing, Smartphones, Social Media, Drones, Big Data, Virtual Reality(VR), Artificial
Few things are as painful for a sales team as when a major deal falls through in the last mile. All the time, effort, and money invested into making that deal happen, and nothing to show for it. But oftentimes these deals could have
STAMFORD, Conn.--(BUSINESS WIRE)--Jul 30, 2018--Eighty one percent of customer experience (CX) leaders report they will compete mostly or entirely on CX, but less than half have established the rationale for
Earlier last month, I opened our revenue dashboard to discover that we hit a sweeeet SaaS revenue milestone – $4 million ARR. Here’s why it’s so surreal for all of us: we added the same revenue in last 1 year
Why follow the typical model of content marketing where you convert readers to an email list hoping they'll ultimately buy what you're selling? Instead, convert readers directly to product users. Learn how here.
In today's competitive digital landscape, providing an excellent customer experience is critical to gaining customer loyalty. Don't let these five common customer experience mistakes stand in your way.
There are three types of product features, a seasoned head of product told me recently. MMRs, neutralizers, and differentiators. MMRs are minimum market requirements; basic features that every customer expects and demands. Neutralizers mitigate competitive threat. Differentiators are your startup’s competitive advantage. As a
Growth wins. Not growth at all costs, bad unit economics, dark patterns, spam your users, shark fin growth. But authentic growth built on a solid foundation of retention and engagement. This advice isn't new: “Poor distribution - not product - is the number one
Well … like many things, technology will evolve a job. Products like Salesloft have dramatically increased the efficiency and repeatability of an SDR’s role. But, can the SDR be replaced with a bot? Or outsourced entirely? I am skeptical. The pr...