UI UX CX
Nice reads and resources about User Interface Design, User Experience and Customer Experience
Collection by Christian P. Stobbe
UX Collective
How to design delightful user experience and think beyond the wireframes
10 min · · This is a guideline on how to enrich user experience using new technologies, behavioral design, gamification, and your creativity. · Shared by 46, including LARRY ELKAN, Christian P. Stobbe
UX Collective
Why Jobs-to-be-Done (JTBD) should be part of your strategic design toolkit
12+ min · · Jobs as a methodology and mindset · Shared by 68, including Christian P. Stobbe, Bill Johnston, Tom Connor, Niklaus Gerber
baymard.com
The Current State of Checkout UX (18 Common Pitfalls)
20+ min · · After e-commerce sites have invested vast resources in “first in mind” strategies, Pay Per Click campaigns, beautifully crafted homepage imagery, perfect category taxonomies, faceted search logic,… · Shared by 123, including Marius Bleuer, Chris Heilmann codepo8@toot.cafe, Davy De Pauw, Oliver Raduner, CSS Weekly, Stef Walter, Christian P. Stobbe, James Young, tcherno
UX Collective
Why is customer experience a game changer?
12+ min · · The customer experience should never be undervalued · Shared by 29, including Bob E. Hayes, Niklaus Gerber, Christian P. Stobbe
strategy+business
Redefining customer experience: Connecting in the time of COVID-19
5 min · · As the novel coronavirus forces people into a digital-only way of life, it’s important for businesses to infuse virtual experiences with a human touch. · Shared by 16, including Strategy&, Mike Quindazzi, Yves Mulkers, Christian P. Stobbe, Bill Quiseng
strategy+business
Six tips for making the digital customer experience more human in the time of COVID-19
· How do you keep — and deepen — your vital connection to consumers at this most critical time? Here are six practices to guide you. · Shared by 9, including Annette Franz, CCXP, Christian P. Stobbe
com-magazin.de
Digitalkompetenz hat nichts mit dem Alter zu tun
1 min · · Junge Menschen haben nicht per se eine deutlich höhere digitale Kompetenz als ältere Menschen. Entscheidend sind unter anderem Geschlecht, Vorerfahrung, Technikaffinität und Bildungshintergrund. · Shared by 2, including Christian P. Stobbe
UX Planet
Why are UX/UI agencies a thing from the past?
2 min · · UX/UI is not enough anymore. Let us show you why. · Shared by 26, including Dr. Marigo Raftopoulos, Christian P. Stobbe
elezea.com
How Spotify uses personas to make product decisions
1 min · · I know I’m kind of in the minority, but I am still a fan of personas—if they are based on actual research, and used to make better product decisions. · Shared by 3, including Christian P. Stobbe
Nielsen Norman Group
When to Use Which User-Experience Research Methods
10 min · · 20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use. · Shared by 568, including Cameron Yick ~ @hydrosquall@vis.social on mastodon, James Young, René Clausen Nielsen, Chris Calo, Steve Portigal 🇨🇦🇺🇸, designshard, Dominik Grolimund, Philippe Gauvin, Bertrand Maltaverne, Christian P. Stobbe, edi.fortini, Courtney Bolton ★, John Cutler, AJ Ghergich, David Butler, Tim Herbig, Mark Kaigwa, Mark Pitman, Mohamed Azazy, Thomas Power
Thomas Byttebier
Beyond the interface — Thomas Byttebier
20+ min · · As much as sameness in digital is real, it shouldn't be too much of a problem. Standardization of interfaces does bring clear consumer advantages. On top of that, digital has brought brands an… · Shared by 50, including Nick Floro, Jacob Cass, Niklaus Gerber, Christian P. Stobbe
UX Booth
Empathy Mapping: A Guide to Getting Inside a User's Head
8 min · · An empathy map is a simple, easy-to-digest visual that captures knowledge about a user’s behaviors and attitudes. It is a useful tool to helps teams better understand their users. Empathy mapping is a… · Shared by 312, including Reto Laemmler, Thomas Pleil, Björn Ognibeni, Nando 💪🇦🇺🇦🇷, Massimiliano Aroffo, Mark Kaigwa, Victor Tolosa, Christian P. Stobbe, Linus Basig, Dominik Grolimund, Stephanie A Kowalski, Chris Messina, kp, Tim Herbig, @AlgoCompSynth@ravenation.club by znmeb, Simon07, Martina Bürge, Vinish Garg 🎗, Grégoire Japiot 🌻, Harald Ille
UX Collective
Design Better Forms
5 min · · Common mistakes designers make and how to fix them · Shared by 1123, including Christoph Janz 🇺🇦🎗🕊, Tibor Martini 🇺🇦 @tibor@mastodon.social, Chris Messina, Fabricio Teixeira, Dominik Grolimund, Mark Kaigwa, Courtney Bolton ★, Brent Summers, Matthias Sala, Greg Meyer, Luca Hammer, Casey Smith, Dennis Lembrée, Aleyda Solis 🇺🇦, Susan Weinschenk PhD, Alligator.io 🐊, Web Axe, Zain Fathoni, Parin Vachhani, Easy Chirp
lawsofux.com
Laws of UX
3 min · · 01Users often perceive aesthetically pleasing design as design that’s more usable.Learn More · Shared by 1285, including Balaji, Tamara Sredojevic, Artnome, Susan Dybbs, Adham Dannaway, Josep M. Ganyet, Stef Walter, Fabricio Teixeira, designshard, Nilan 🇱🇰 නිලාන්, Yazeed Al Oyoun, Oliver Pitsch, Philip Junker, Scott Berkun, Chris Coyier, Data Science Renee, 🎆 🌸 Samuel Hulick 🌸 🌄, Casey Smith, Curadoria | Update or Die!, Nick Finck
reddit.com
COMMUNICATION 101: As a UX Researcher, I study how people understand technology, content, and messaging for a living. During this…
· Posted in r/coolguides by u/Hybrid_UX_Research • 28,872 points and 392 comments · Shared by 89, including Christian P. Stobbe, patrick h. lauke (redux) "Big Dog" #toryScum #cis, Elrond Burrell (he/him), James Wooden, Stever Robbins @stever@newsie.social, Barry C Smith, Emmy van Deurzen☀️🌍 🌻🌹🌳🇪🇺🇫🇷🇳🇱🇬🇧🇺🇸⭐️, Rf, Rasu Shrestha MD MBA
t3n Magazin
UX-Design: Warum das Persona-Konzept nicht zielführend ist
4 min · · Warum Personas bei der Entwicklung digitaler Produkte und Services kaum helfen und UX-Designer neue methodische Grundlagen benötigen. · Shared by 5, including Christian P. Stobbe