Chris Messina
Co-founder of Molly. Product guy, friend to startups, inventor of the hashtag; x-Google, X-Uber. I share links about design, product, AI, tech, and culture.
A startup gives chatbots and virtual assistants realistic facial expressions and the ability to read yours.
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Human + AI Conversational Experiences
1m read
One quarter of customer service and support operations will integrate virtual chatbot technology by 2020, or a jump of more than 10 times based on 2017 figures, says Gartner.
A virtual assistant that can tell you’re frustrated can slow down and help you out.
The Intercom on Customer Support book offers guidelines and frameworks to get a handle on support before it handles you.
