blog.sprinklr.com
Sprinklr's Value Realization Model: Four Key Steps Connecting the Dots for Customers From Their Day-to-day Towards Positive Business Outcomes
4 min · · Sprinklr's Value Realization Model proactively aligns each of our five product’s use cases to a customer's needs. Learn about four key steps in the process. · Shared by 5, including Bill Johnston
Higher Logic Vanilla
How Can AI Help Community and Community Managers?
4 min · · Learn how AI can be used within online communities to help community managers and members alike. · Shared by 7, including Bill Johnston
WIRED
A Council of Citizens Should Regulate Algorithms
3 min · · To ensure a more equitable, AI-driven future, we should borrow from Ancient Athens. · Shared by 154, including Dr. Marcell Vollmer 🇺🇦 #StaySafe #VivaTech, Nicolas Babin, Bill Johnston, Dr. Marigo Raftopoulos, Antonio Vieira Santos, Backchannel, Thomas Power, 🇺🇦Evan Kirstel #B2B #TechFluencer, Nige Roberts-Willson
Fast Company
Social networks are broken. Here’s the secret to rebuilding trust
6 min · · Facebook and Twitter can do much more to make their platforms trustworthy. Clear labeling—not mass deletions of dicey content—is key. · Shared by 54, including Katja Evertz, Merkstatt@troet.cafe 📯, Bill Johnston, Gerd Leonhard, Thomas Pleil, Marc R Gagné MAPP
creativegood.com
The algorithmic amplifier fueling corruption in Silicon Valley
5 min · · How Twitter, Facebook, and Google rely on toxic material to thrive. · Shared by 6, including Bill Johnston
Nautilus Magazine
Abstractions on Nautilus: Out-of-Sync ‘Loners’ May Secretly Protect Orderly Swarms
· Shared by 8, including Bill Johnston, John Hagel
structure3c.com
Beyond Ideas: Building Collaborative Innovation Communities
3 min · · Open Innovation Communities - where companies and customers collaborate on ideas for new products and services - can be one of the most valuable ways to invest in community engagement. Unfortunately,… · Shared by 6, including Bill Johnston
Benedict Evans
The VR winter — Benedict Evans
6 min · · “Our vision is that VR / AR will be the next major computing platform after mobile in about 10 years. It can be even more ubiquitous than mobile - especially once we reach AR - since you can have it… · Shared by 159, including Nico Müller 🇺🇦, Richard Joerges, Chris Messina, Robert Scoble, your #1 source for absurdist true crime 🐀 🐍👑 🌷, Matt Navarra, ErmanTaylan.eth, Steven Sinofsky, Ferit (at 🏠) 🌙, 🇺🇦Evan Kirstel #B2B #TechFluencer, Marvin “Polymath but really Just Generalist” Liao, Stephan Woodtli, Bill Johnston, Thomas Power
dtelepathy.com
20 Examples of Long Form Content with Great UX Design
6 min · · Here’s a fun fact: Over the last 10 years, our attention spans have decreased from 12 minutes to 5 minutes. Our ability (and our desire) to read lots of content is clearly impacted. So how do we rock… · Shared by 7, including Bill Johnston
structure3c.com
Blog – Structure3C Blog
20+ min · · Ideas & insights for powering digital transformation through online communities · Shared by 5, including Bill Johnston
Fast Company
The rise of quarantine UX: How COVID-19 has upended the very idea of convenience
6 min · · What consumers want has changed, but for how long? · Shared by 83, including Bill Johnston, Marius Bleuer, Mark Kaigwa, Val Head, Niklaus Gerber, Scott Berkun
gsd.harvard.edu
First-ever compendium of indigenous technologies provides a powerful toolkit for climate-resilient design
4 min · · The design field is at an inflection point. It must challenge its repertoire, rethink technology, and begin to see biodiversity as a building block of urban environments. Julia Watson’s lush and… · Shared by 20, including Bill Johnston, Jane
hgis.uw.edu
Novel Coronavirus Infection Map
1 min · · This online interactive map enables users to track both the global and local trends of Novel Coronavirus infection since Jan 21st, 2020. The supporting dataset is timely collected from multiple… · Shared by 22, including Bill Johnston, Danielle Fong 🙋🏻♀️, #DigitalHealth Futurist 👨💻, Peter Todd/mempoolfullrbf=1, Marijn Haverbeke (inactive)
jobs-to-be-done.com
The Jobs-to-be-Done Canvas
11+ min · · Helping a product team see a market through a Jobs-to-be-Done lens is often a transformational experience. This canvas can help drive that… · Shared by 60, including Christian P. Stobbe, Gio Tiongson, mark brophy, Bill Johnston
Harvard Business Review
Know Your Customers’ “Jobs to Be Done”
20+ min · · Is innovation inherently a hit-or-miss endeavor? Not if you understand why customers make the choices they do. · Shared by 719, including 📁𝐦𝐫𝐯𝐧, Jonathan Kogan, Aaron Orendorff, Nir Eyal, Kris Fannin, Bill Johnston, Glenn Oberholzer, Pete Skomoroch, Shreyas Doshi, Greg Meyer, Balaji, designshard, Christina, Scott Monty, Mark Kaigwa, Konrad Weber, Gabriele, Li Jin, Wilko S. Wolters, Klaus Eck
Nielsen Norman Group
Personas vs. Jobs-to-Be-Done
10 min · · Jobs-to-be-done focus on user problems and needs, while well-executed personas include the same information and also add behavioral and attitudinal details. · Shared by 282, including ahg, Aki Fukai ✏️ @fukai@mastodon.social, Bernhard Huessy, 📁𝐦𝐫𝐯𝐧, Dominik Grolimund, Clemens, Jakub Ferenc, Martin Kägi, Quim, Michelle Boisson, Florian Hanke 🍎, Natan Souza, Glenn Oberholzer, Mark Kaigwa, Oleg Baskov, Tim Herbig, Bill Johnston, Jacob Jarnvall, Liza Sperling