Moz
How to Win Potential Consumers with Customer Journey Mapping on Google
10 min · · If your website is like most others, there is likely a mismatch between the content you provide, and what your prospective customers search for on Google. This article is about understanding those… · Shared by 265, including Oliver Raduner, Sam Maule, Gérard Godin, Sandeep Raut, Thomas Pleil, AJ Ghergich
TidBITS
Apple Unveils Stringent Disclosure and Opt-in Privacy Requirements for Apps
· Facebook is unhappy with the enhanced privacy requirements that Apple recently unveiled. Apple will soon require that apps ask for and get explicit consent from their users in order to track them across apps and sites—and that’s a good thing. Apple has already added detailed privacy disclosure requirements. Let’s dig into how Apple’s new rules will enhance your privacy.
Harvard Business Review
Using Customer Journey Maps to Improve Customer Experience
7 min · · Following on the first article on defining customer experience, this second installment looks at the first essential step of improving the experience you deliver, which is mapping out your customer journey. A customer journey map is a very simple idea: a diagram that illustrates the steps your customer(s) go through in engaging with your company, […] · Shared by 109, including Dr. Nettra Pan 👁, Gabriele
servicedesigntools.org
How to improve an existing service experience?
1 min · · When you are working on an already established service and you want to renovate it
Social Media Today
15 Incredible Tools You Never Thought You Needed
6 min · · Need tools? The right apps can significantly improve your productivity - check out this list from contributor Larry Kim. · Shared by 21, including Matt Navarra, Yala