Ruined by Design: How Designers Destroyed the World, and What We Can Do to Fix It - Kindle edition by Mike Monteiro. Download it once and read it on your Kindle device, PC, phones or tablets. Use features like bookmarks, note taking and highlighting
Bertrand MaltaverneThe conventional wisdom is that successful innovation depends on providing an environment where there’s a tolerance for failure and a willingness to experimentSee more, it’s safe to speak up, and it’s highly collaborative and nonhierarchical. The reality is that these elements do not suffice.
Each of these easy-to like behaviors must be counterbalanced by tougher behavior that’s less fun: an intolerance for incompetence, rigorous discipline, brutal candor, a high level of individual accountability, and strong leadership.