The winners of the Intranet Design Annual award improve digital workplace support through better (often federated) search, surfacing data, and actionable visual design as well as easier access to key…

A 5-step process for creating empathy maps that describe user characteristics at the start of a UX design process.

The language used in interfaces influences the decisions that our users will make. Manipulative copy nudges users towards making choices that are against their best interests.

When conducting research for customer-journey maps, use qualitative methods that allow direct interaction with or observation of users, such as interviews, field studies, and diary studies.

This video covers how to find a mentor, based on empirical research into mentorship in the UX field. A mentor can be a peer, supervisor, or someone in a role that you admire, inside or outside of your…

Jakob Nielsen's keynote at the Las Vegas UX Conference discussed the foundational principles of user experience that are stable decade after decade.