blog.uxchallenge.co
Turning user interview notes into design actions — my 5 step process
5 min read · From 2019 · After a round of user interviews, it is important to consider how the research findings are going to be consumed by other team members so…
lookback.io
Understand users with Lookback
2 min read · From 2015 · Remove the guesswork. Easily capture your users' experiences and make your product better.
medium.com
Never Ask What They Want — 3 Better Questions to Ask in User Interviews — User Research
7 min read · From 2014 · Wouldn’t it be so easy if users just told you want they wanted? Nope.
Nielsen Norman Group
When to Use Which User-Experience Research Methods
10 min read · From 2016 · 20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use.
UX Planet
A Beginner’s Guide To User Journey Mapping
4 min read · From 2019 · ‘How do people actually use our product?’ is a fundamental question that every product creator must answer. In order to answer this…
medium.com
Better Questions for Better Design Feedback
From 2019 · You’ve presented your design to the project team. Now what?
producttalk.org
Why You Are Asking the Wrong Customer Interview Questions
9 min read · From 2017 · I recently asked a woman what factors she considered when buying a new pair of jeans. She didn’t hesitate in her answer. She said, “Fit is my number one factor.” That seems reasonable. It’s hard to…
medium.com
The User Researcher’s Field Guide to Psychology
6 min read · From 2018 · Check the requirements for most user research jobs and you’ll see that they often ask for a background in psychology or behavioural…
Nielsen Norman Group
User Interviews: How, When, and Why to Conduct Them
~12 min read · From 2018 · User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
Nielsen Norman Group
From Research Goals to Usability-Testing Scenarios: A 7-Step Method
~12 min read · From 2017 · Developing goals for a usability study, deciding what to test, and crafting user scenarios can be challenging. This method makes the process straightforward.
vimeo.com
Just Enough Research by Erika Hall—An Event Apart Video
From 2015 · Every product, service, or interface we design in the safety and comfort of our workplaces has to survive and thrive in the real world. This means countless strangers…
medium.com
Research Questions Are Not Interview Questions
6 min read · From 2019 · (You can’t just ask people what you want to know. Sorry.)
medium.com
The 9 Rules of Design Research
10 min read · From 2018 · Lately, I’ve noticed a lot more ambient enthusiasm for research among both early stage start-ups and established organizations. Businesses…
Nielsen Norman Group
Task Scenarios for Usability Testing
7 min read · From 2016 · Guidelines for usability test tasks: engage participants by writing task scenarios that are realistic, encourage an action, and don't give away how the interface should be used.
Nielsen Norman Group
First Rule of Usability? Don't Listen to Users
6 min read · From 2017 · For good UX, watch what users do, not what they say. Self-reported claims and speculations about future behavior are unreliable. Users do not know what they want.
