blog.uxchallenge.co
Turning user interview notes into design actions — my 5 step process
5 min read · From 2019 · After a round of user interviews, it is important to consider how the research findings are going to be consumed by other team members so…
Reader View · Shared by 32, including Clemens, Marin Lorant, James Young 🇺🇦
lookback.io
Understand users with Lookback
2 min read · From 2015 · Remove the guesswork. Easily capture your users' experiences and make your product better.
Reader View · Shared by 212, including Dominik Grolimund, Kim Lawless, blinch, Patrik Breitenmoser, Linus Basig, Jacob Jarnvall, Mark Kaigwa, ⚛️ Doodle 9995, Tatjana Nebel, Courtney Bolton ★, Philipp Laurim, Eckart Burgwedel, Ivan Degtyarenko, Jay West, Davo ⚡, Inurfacesuka Дедечка, Matthias Lampe, uri0x.eth, Victor Tolosa, Bernhard Huessy
medium.com
Never Ask What They Want — 3 Better Questions to Ask in User Interviews — User Research
7 min read · From 2014 · Wouldn’t it be so easy if users just told you want they wanted? Nope.
Reader View · Shared by 243, including Mark Pitman, mar, Tom+ ✈️ Permissionless/MIA ✈️ SG, Fabricio Teixeira, Niklaus Gerber, almagentia369, Andreas Von Gunten, Thomas Pleil, Bertrand Maltaverne, blinch, Philip Stehlik, Christian P. Stobbe, Antonio García, Dominik Grolimund, Remo Uherek, Thomas Telandro, Dez S. Papp, Mark Kaigwa, 𝐦𝐫𝐯𝐧 , Andreas Spiegler
Nielsen Norman Group
When to Use Which User-Experience Research Methods
10 min read · From 2016 · 20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use.
Reader View · Shared by 250, including sascha aßbach, René Clausen Nielsen, David Butler, Thomas Power, designshard, Tim Herbig, James Young 🇺🇦, blinch, Christian P. Stobbe, Mark Pitman, Bertrand Maltaverne, Dominik Grolimund, Steve Portigal 🇨🇦🇺🇸, Mark Kaigwa, Cameron Yick, Chris Calo, Courtney Bolton ★, Jacob Jarnvall, Philippe Gauvin, AJ Ghergich
UX Planet
A Beginner’s Guide To User Journey Mapping
4 min read · From 2019 · ‘How do people actually use our product?’ is a fundamental question that every product creator must answer. In order to answer this…
Reader View · Shared by 41, including Marin Lorant, Mark Kaigwa, Thomas Pleil, Nick Babich, Tom Connor
medium.com
Better Questions for Better Design Feedback
From 2019 · You’ve presented your design to the project team. Now what?
Shared by 15, including Marin Lorant, Andy Budd, Oscar MacDonald
producttalk.org
Why You Are Asking the Wrong Customer Interview Questions
9 min read · From 2017 · I recently asked a woman what factors she considered when buying a new pair of jeans. She didn’t hesitate in her answer. She said, “Fit is my number one factor.” That seems reasonable. It’s hard to…
Reader View · Shared by 30, including Nir Eyal, Andreia Costa 🇵🇹, Teresa Torres, christina r wodtke: the R is for radical focus, Dominic H, Marin Lorant, Philippe Gauvin
medium.com
The User Researcher’s Field Guide to Psychology
6 min read · From 2018 · Check the requirements for most user research jobs and you’ll see that they often ask for a background in psychology or behavioural…
Reader View · Shared by 11, including Cam, Marin Lorant
Nielsen Norman Group
User Interviews: How, When, and Why to Conduct Them
~12 min read · From 2018 · User interviews have become a popular technique for getting user feedback, mainly because they are fast and easy. Use them to learn about users’ perceptions of your design, not about its usability.
Reader View · Shared by 55, including Damien Van Achter, Stephanie A Kowalski, Quim, Oscar MacDonald, hiten.eth, Brain Traffic, Marin Lorant, Andreia Costa 🇵🇹, Ben Tossell, Tim Herbig
Nielsen Norman Group
From Research Goals to Usability-Testing Scenarios: A 7-Step Method
~12 min read · From 2017 · Developing goals for a usability study, deciding what to test, and crafting user scenarios can be challenging. This method makes the process straightforward.
Reader View · Shared by 17, including Marin Lorant
vimeo.com
Just Enough Research by Erika Hall—An Event Apart Video
From 2015 · Every product, service, or interface we design in the safety and comfort of our workplaces has to survive and thrive in the real world. This means countless strangers…
Shared by 14, including Andreas Bossard, Jay West, Marin Lorant
medium.com
Research Questions Are Not Interview Questions
6 min read · From 2019 · (You can’t just ask people what you want to know. Sorry.)
Reader View · Shared by 77, including Ethan Anderson, Stéphanie Walter, James Young 🇺🇦, Tim Herbig, Ian Lurie 🇺🇦, Patrick Sanwikarja, Esther Schindler, Kat, Andy Budd, Dana Chisnell 💪🏼💻🗳🇺🇸, Andreia Costa 🇵🇹, laugri, Marin Lorant, Brain Traffic, zeldman
medium.com
The 9 Rules of Design Research
10 min read · From 2018 · Lately, I’ve noticed a lot more ambient enthusiasm for research among both early stage start-ups and established organizations. Businesses…
Reader View · Shared by 161, including Teresa Torres, Amy Jo Kim, Mohamed Azazy, Mark Kaigwa, Andreia Costa 🇵🇹, Christian P. Stobbe, Lluís Codina, Michelle Boisson, designshard, Claus Heller 🇺🇦, Cam, Marin Lorant, Oleg Baskov, Jeeva Vijay Prasath, von Moerenburgh, Tom Connor, Albina Cholak
Nielsen Norman Group
Task Scenarios for Usability Testing
7 min read · From 2016 · Guidelines for usability test tasks: engage participants by writing task scenarios that are realistic, encourage an action, and don't give away how the interface should be used.
Reader View · Shared by 14, including Marin Lorant
Nielsen Norman Group
First Rule of Usability? Don't Listen to Users
6 min read · From 2017 · For good UX, watch what users do, not what they say. Self-reported claims and speculations about future behavior are unreliable. Users do not know what they want.
Reader View · Shared by 20, including Marin Lorant, Marcus Kuhn, Stefan Weber
